[Remote] Managed Services Engineer - Network

Note: The job is a remote job and is open to candidates in USA. SHI International Corp. is a global provider of IT solutions and services, committed to diversity and professional growth. They are seeking a highly skilled Network Engineer to design, implement, and manage complex network infrastructures, focusing on security and performance across both on-premises and cloud environments.

Responsibilities

• Design, deploy, and maintain secure and resilient hybrid network solutions based on Palo Alto, Aruba, and Fortinet technologies, including Azure-based infrastructure and ExpressRoute/MegaPort connectivity
• Design, deploy, and maintain hybrid network solutions encompassing both on-premises and cloud environments, including Azure-based infrastructure and ExpressRoute/MegaPort connectivity
• Manage, configure, and troubleshoot Palo Alto firewalls (hardware and VM Series in Azure), Fortinet firewalls, and Aruba switching and wireless technologies
• Configure, monitor, and optimize firewalls, VPNs, and security policies across Palo Alto and Fortinet platforms
• Administer and optimize network security devices and policies across traditional and cloud network segments, ensuring alignment with security best practices
• Oversee ExpressRoute and MegaPort connectivity, including configuration, monitoring, and troubleshooting of cloud interconnects
• Monitor network performance and security events using LogicMonitor, proactively addressing alerts and conducting capacity planning
• Perform advanced troubleshooting, root cause analysis, and resolution of complex network issues across LAN, WAN, Wi‑Fi, and security platforms
• Manage network infrastructure projects, including upgrades, migrations, and greenfield deployments, while minimizing client disruption
• Implement and support wireless solutions, with a focus on Aruba technologies, including site surveys, RF planning, and performance tuning
• Maintain network documentation, including topology diagrams, configurations, and change logs
• Conduct network performance monitoring, capacity planning, and proactive risk mitigation
• Collaborate with client IT teams, vendors, and internal stakeholders to deliver high-quality, client-focused solutions
• Participate in an on-call rotation and provide escalation support for critical network incidents
• Remain current on industry trends and best practices, recommending improvements as appropriate

Skills

• Expert-level hands-on experience with Aruba networking solutions, including switching, routing, SD-WAN, security, and management dashboards
• Strong experience deploying and managing Palo Alto Networks firewalls (including Panorama and VM Series in Azure)
• Experience administering Fortinet security appliances, including FortiManager and FortiAnalyzer
• Proficiency with Aruba wireless solutions, including implementation and management of AI-driven wireless networks
• Experience designing, configuring, and troubleshooting ExpressRoute and/or MegaPort hybrid cloud connectivity
• Solid understanding of TCP/IP networking fundamentals, routing protocols (OSPF, BGP, EIGRP), VLANs, VPNs, and network segmentation
• Experience configuring and troubleshooting Layer 2 and Layer 3 switches, routers, wireless controllers, and firewalls
• Experience with network monitoring and management tools such as LogicMonitor, SolarWinds, PRTG, Meraki Dashboard, or similar platforms
• Strong documentation, communication, and customer service skills
• 5+ years of experience as a Network Engineer or in a similar role within an MSP or enterprise environment
• Participation in a rotating on-call schedule
• Must successfully pass a CJIS background check upon hire and annually thereafter
• Relevant industry certifications, such as CCNP, Palo Alto PCNSE, Fortinet NSE (4/5/7), Aruba Certified Professional or Expert, Azure Networking, or similar
• Experience with automation and scripting (Python, Ansible, or similar tools)
• Experience with SD-WAN and cloud-managed networking solutions
• ITIL Foundation certification
• Bachelor's degree in Computer Science, Information Technology, or a related field preferred, or equivalent work experience

Benefits

• Medical
• Vision
• Dental
• 401K
• Flexible spending

Company Overview