[Remote] Learning Operations Specialist — Contractor

Note: The job is a remote job and is open to candidates in USA. SimplePractice is a company focused on improving access to quality care for health and wellness clinicians. They are seeking a Learning Operations Specialist — Contractor to support their Talent Development function, particularly in LMS administration and program logistics, for a six-month project engagement.

Responsibilities

• Administration and maintenance of Sana LMS, including course configuration, learner access, group management, and content publishing
• Monitor and validate learner data feeds from Workday to ensure accurate synchronization within Sana
• Configure and maintain automations that support onboarding workflows and training assignments
• Troubleshoot LMS issues and including training assignments, automations, and integrations are functioning properly
• Define and recommend key metrics for new course and program launches in Sana, proposing what to track and why based on program goals
• Build and maintain reporting dashboards in Sana Insights that enable ongoing monitoring of program performance and eliminate the need for manual report pulls
• When surveys are launched in Sana, create dashboards that surface results for the team in real time
• Collect and consolidate training data from third-party courseware providers and incorporate into Sana reporting as needed
• Manage relationships with third-party courseware vendors, including contract tracking and content library maintenance
• Support program logistics including enrollment, scheduling, and coordination for learning programs across the employee lifecycle
• Support phased rollouts of Sana and Udemy, including launch preparation, post-launch troubleshooting, learner communication, and recommending iterative improvements between phases based on feedback and usage data
• Manage the TD communications and production calendar and coordinate launch support for new programs, courses, and initiatives
• Create and maintain process documentation, SOPs, and playbooks so team knowledge is not dependent on any one person
• Support the creation of QA checklists and content standards for decentralized content creators across the organization
• Respond to LMS support inquiries submitted through agreed-upon channels within agreed-upon response timeframes
• Respond to support inquiries with a friendly, responsive, and solutions-oriented approach
• Surface patterns from learner support inquiries and recommend process or content improvements to reduce recurring issues
• Collaborate with internal teams as needed, including IT, People Tech, and team leads, and the broader Talent Development team
• Contribute to admin, execution, and launch work as part of a small team where everyone pitches in
• Adapt hours and availability around program launches and key milestones

Skills

• Previous experience delivering projects or managing operations within Learning and Development, Talent Development, or People Operations functions
• Demonstrated ability to manage multiple concurrent workstreams and deliver against defined project timelines
• Proven experience implementing, administering, or managing a Learning Management System (LMS)
• Experience troubleshooting LMS workflows, automations, and integrations
• Demonstrated experience applying AI tools (e.g., ChatGPT, Claude, Gemini) to accelerate delivery of operational work including communications, documentation, and data analysis
• Demonstrated ability to identify issues and surface recommendations proactively as part of project delivery
• Strong experience with reporting and data analysis within LMS platforms
• Demonstrated ability to manage client communication and inquiry management on project engagements, including timely and solutions-oriented responses to support requests
• Experience creating and maintaining process documentation and SOPs
• Ability to deliver independently against a defined scope of work
• Experience with Sana LMS
• Experience working with HRIS integrations such as Workday
• Experience managing third-party courseware integrations and vendor relationships
• Experience supporting program logistics, enrollment operations, or learning program launches
• Experience defining launch metrics and building reporting dashboards or data visualizations within LMS platforms, with the ability to work in other tools as needed

Benefits

• W2 option
• Slack is the primary communication channel across the organization
• Availability expectations will be mutually agreed upon at engagement start and will generally align with standard business hours Monday through Friday
• Additional availability may be requested around program launches and key milestones, subject to mutual agreement between the Company and the contractor

Company Overview