[Remote] Lead Customer Success Manager
Note: The job is a remote job and is open to candidates in USA. Energy Exemplar is a global leader in empowering transformative energy decisions through innovative software solutions. As a Lead Customer Success Manager, you will shape the post-sale experience for strategic customers, driving adoption and fostering long-term partnerships to ensure their success with Energy Exemplar's technologies.
Responsibilities
- Serve as the primary post-sales relationship owner for a portfolio of enterprise-level customers, ensuring strong engagement and satisfaction throughout the customer lifecycle
- Act as a strategic partner to your customers, understanding their business goals and proactively driving outcomes that align with those goals
- Collaborate closely with Account Executives to build strategic account plans, support expansion opportunities, and deliver seamless customer experiences
- Lead regular executive business reviews to showcase value delivered, align on strategic priorities, and identify new growth opportunities
- Monitor and manage customer health scores, adoption metrics, and sentiment using tools like Salesforce and HubSpot
- Identify and mitigate renewal risks early by driving engagement strategies, surfacing concerns, and mobilizing internal resources as needed
- Drive successful, timely renewals by maintaining deep knowledge of your customers' usage, licensing, and business objectives
- Keep Salesforce records and dashboards accurate and up to date, including renewal opportunities, customer health, and stakeholder mapping
- Share product updates, feature releases, and best practices regularly to ensure customers are fully enabled and informed
- Contribute to the continuous improvement of the Customer Success function through mentoring, process enhancements, and cross-team collaboration
Skills
- Bachelor's degree in Business, Strategy, Engineering, Communications, or a related field
- 8+ years of experience in a Customer Success or Account Management role, preferably supporting enterprise software customers
- Proven track record of driving customer adoption, retention, and expansion in complex, technical environments
- Exceptional relationship-building skills, with experience engaging senior/executive stakeholders
- Strong proficiency with CRM and customer success tools such as Salesforce and HubSpot
- Excellent communication, presentation, and problem-solving skills
- Must be located in California
- Experience managing enterprise customers in the energy, utilities, or simulation software space
Benefits
- We trust our team to deliver great results from wherever they work best, whether that’s at home, in the office, or on the move.
- You’ll be supported to balance work and life in a way that works for you, and empowered to take initiative, solve problems, and make an impact, regardless of your background, location, or role.
- Energy Exemplar is proud to be an equal opportunity employer.
- We celebrate diversity and are committed to creating an inclusive environment for all team members.
- Please let us know if you require accommodations at any stage of the recruitment process—we're here to support you in showcasing your full potential.
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