[Remote] Lead Customer Success Engineer - West
Note: The job is a remote job and is open to candidates in USA. Veeam Software is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient. The Lead Customer Success Engineer will drive long-term customer outcomes across the Securiti Data Command Center platform, focusing on onboarding, adoption, and optimization while applying expertise in data security and AI governance.
Responsibilities
- Setup customer accounts; facilitate onboarding; orient stakeholders; walk through administration portals; introduce support channels
- Identify expansion opportunities; analyze platform usage and customer environments; conduct success planning and strategy sessions; align business outcomes with product adoption
- Conduct assessments; recommend solutions and architectures across DSPM, Privacy, Data Security, and AI Governance offerings
- Perform technical health checks; assess data security, privacy, and AI governance posture; deliver quarterly value and adoption reviews
- Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights
- Build business cases; define value realization; articulate expansion opportunities; schedule checkpoint reviews with stakeholders
- Engage CISO, CIO, Chief Privacy Officer, and Data Leadership stakeholders with clear risk, status, and opportunity updates; support executive discussions and roadmap alignment
- Collaborate on adoption and expansion initiatives to drive customer success
- Operate with a long-term account assignment model tied to ARR and growth potential, typically covering Strategic and Enterprise accounts with significant annual contract value
- Own the technical success plan and adoption roadmap; influence expansion and renewal outcomes in partnership with Sales and Customer Success leadership
Skills
- 12+ years in customer-facing technical roles focused on data security, privacy, governance, cloud security, or enterprise software (e.g., Technical Consulting, Solutions Architect, Sales Engineer, Technical Account Manager, Customer Success Engineer)
- Hands-on expertise across cloud platforms, data platforms, SaaS applications, security technologies, and enterprise architectures
- Strong experience conducting technical assessments, driving adoption programs, and delivering measurable customer outcomes; familiarity with DSPM, Privacy, or AI Governance platforms is a plus
- Proven ability to translate business outcomes into technical adoption roadmaps and measurable value
- Executive stakeholder engagement skills (CISO, CIO, Chief Privacy Officer, Chief Data Officer) with the ability to synthesize technical, business, and risk signals into clear recommendations
- Excellent communication, cross-functional collaboration, and stakeholder management skills
- Preferred certifications: AWS Solutions Architect, Microsoft Azure Administrator or Solutions Architect Expert, CISSP, CIPP, CIPM, or similar industry certifications
Benefits
- Unlimited paid time off, 12 paid holidays including 4 global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
- Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
- Medical, dental, and vision coverage starting on your first day
- Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program
- 401(k) retirement plan with company matching contributions
- Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time
- AirVet: 24/7 virtual veterinary care at no cost
- Legal services, identity protection, and supplemental health insurance options
- Tax-advantaged spending accounts for healthcare, dependent care, and commuting
- Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning
Company Overview
Company H1B Sponsorship