[Remote] Key Account Manager, Retail

Note: The job is a remote job and is open to candidates in USA. DedCool is a genderless fragrance house on a mission to build a new olfactive system. They are seeking a Key Account Manager to serve as the operational and analytical backbone for their largest accounts while owning the full end-to-end business for their specialty retail doors.

Responsibilities

• Act as the operational and analytical right hand to the VP of Sales on our largest accounts, supporting forecasting, promotional planning, asset coordination, and retailer deliverables
• Own sell-through tracking and performance reporting across assigned strategic accounts, ensuring data is accurate, timely, and packaged with clear insight and recommendations
• Coordinate cross-functional inputs across marketing, creative, supply chain, and education to support on-time delivery of all account commitments
• Assist in building and maintaining 360° account decks, GTM presentations, and market meeting materials for strategic account reviews
• Cultivate working-level relationships with buyer assistants, merchant coordinators, and marketing contacts at flagship retail partners, building a presence that earns trust and access over time
• Flag risks and gaps proactively, including inventory shortfalls, missed deadlines, and asset delays, and drive resolution with urgency
• Support strategic account GTM planning with coordination, materials prep, and internal follow-ups to keep the plan on track and moving
• Assist planning teams in monitoring sell-in and sell-out performance across strategic accounts, surfacing anomalies and tracking to forecast, and escalating inventory risks to the VP of Sales with supporting data and context
• Serve as the primary point of contact and owner for assigned specialty retail accounts, with full P&L accountability, relationship management, and day-to-day operations
• Build and execute joint business plans with specialty partners, driving revenue growth, expanding door count or SKU distribution, and improving shelf placement and brand visibility
• Negotiate commercial terms including pricing, promotions, trade investment, and assortment, balancing brand standards with account-specific needs
• Proactively identify risks and opportunities within your account portfolio, developing solutions and escalating with context and a recommended path forward
• Maintain a deep understanding of each specialty partner’s business model, customer base, and competitive set, using those insights to build tailored strategies
• Own GTM execution for specialty accounts, including sell-in planning, launch readiness, in-store activation, and post-launch performance tracking
• Partner with internal planning teams to build and manage inventory plans for specialty accounts, flagging risks and advocating for stock allocation
• Manage retailer compliance requirements, chargebacks, and operational processes for specialty accounts
• Support the development of retail asset toolkits for launches and ongoing programs, ensuring all assets (copy, imagery, PDP content, and guidelines) are complete, on-brand, and delivered on time for both specialty and strategic accounts
• Own coordination and deployment of sampling programs across your specialty account portfolio, and assist with strategic account sampling logistics as needed
• Track all retail marketing deliverables and deadlines across your accounts, keeping cross-functional partners accountable and surfacing blockers early
• Contribute to influencer and in-store event programming, including briefing, seeding coordination, and post-execution reporting
• Own weekly and monthly sell-through reporting for your specialty accounts, delivering accurate, timely data with narrative insight
• Contribute to performance reporting on strategic accounts, consolidating data, identifying trends, and surfacing actionable observations
• Conduct post-launch and campaign performance reviews for specialty accounts, translating findings into clear recommendations
• Support budget tracking for retail marketing programs across both specialty and strategic accounts

Skills

• 4 to 6 years of experience in wholesale sales, key account management, or trade marketing within prestige beauty, fragrance, or adjacent consumer categories
• Genuinely familiar with the fragrance category, including olfactive storytelling, the fragrance consumer journey, and prestige retail dynamics
• A proven driver of P&L performance, revenue growth, and market share across a retail account portfolio
• Commercially sharp and detail-oriented, comfortable owning forecasts, interpreting sell-through data, and translating numbers into decisions
• Operationally rigorous, with inventory management, chargebacks, retailer portals, and EDI systems holding no intimidation for you
• An excellent written and verbal communicator who can write a tight brief, present to buyers, and keep cross-functional teams aligned
• Advanced in Excel and PowerPoint, and comfortable with Google Suite and retailer analytics platforms
• A self-starter with a strong ownership mentality and the maturity to operate both independently on specialty and in a supporting role on larger accounts without ego
• Direct experience managing specialty retail accounts end-to-end, with exposure to Sephora, Mecca, or SNK, either as an account owner or in a supporting capacity, strongly preferred
• Experience at an indie or founder-led brand is a strong plus
• Experience with Sephora vendor portals, NielsenIQ, or Circana is a plus

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