Remote Intake Specialist (Personal Injury)
Bilingual Intake Specialist (Spanish/English) — Personal Injury (U.S. experience)
- Location: Remote
- Schedule: Monday to Friday
- Overview: Serve as the first point of contact for prospective clients, providing empathetic and professional service while collecting key case information and performing initial screenings.
- Responsibilities:
- Handle inbound calls, chats, and web inquiries in both English and Spanish
- Conduct initial case screenings (auto accidents, slip & fall, etc.)
- Read and analyze medical records (medical terminology required)
- Accurately enter and manage case information in CRM systems
- Explain the intake process and next steps to clients
- Schedule appointments with attorneys or legal staff
- Follow up with clients to collect documents and signatures
- Maintain confidentiality and legal compliance standards
- Collaborate with attorneys and case teams
- Meet intake and conversion performance targets
- Requirements & Skills:
- English level C1 (advanced) and fluent Spanish (spoken and written)
- Minimum 1 year of experience as an Intake Specialist with U.S. experience (required)
- Experience in Personal Injury
- Ability to read and understand medical records
- Experience with CRM/case management systems (Clio, Filevine, Litify, etc.)
- Strong communication and active listening skills
- Ability to handle high call volumes and multitask
- Excellent attention to detail and data accuracy
- Strong organizational and time management skills
- Professionalism and empathy when handling sensitive situations
#SolvoGlobal #LI-PROMOTED #LI-Remote $950 - $1,000 a month Apply To This Job