[Remote] Insights Analyst (ROPS Reporting Analyst)
Note: The job is a remote job and is open to candidates in USA. DaVita Kidney Care is modernizing its approach to data insights through the Revenue Operations (ROPS) team, seeking an Insights Analyst to convert legacy reports into modern Tableau dashboards. The role involves collaboration with business partners to provide reliable, real-time analytics that support data-driven decision-making.
Responsibilities
- Translate complex data into compelling, actionable insights that answer the “why” behind operational challenges and opportunities
- Develop interactive Tableau dashboards and visualizations that resonate with end users, empowering self-service analytics across the organization
- Build trusted relationships with business partners across functional areas such as collections and registration to map processes, document workflows, and identify unmet reporting needs
- Ask the right questions to uncover not just what data is needed, but why, helping shape metrics that align with business priorities
- Collaborate with Database Analysts, Subject Matter Experts, and Project Analysts to ensure dashboards are accurate, timely, and actionable
- Liaise with Backend Analysts on data infrastructure needs, supporting the delivery of reliable, quality data
- Gather and synthesize feedback to iterate on dashboard designs and reporting approaches
- Embrace experimentation and learning, viewing challenges as opportunities to innovate
- Provide support for dashboard users, troubleshoot issues, and document best practices
- Contribute to user guides and training sessions, helping others unlock the power of data at DaVita Revenue Operations (ROPS)
Skills
- Demonstrated success translating data into business insights and actionable recommendations
- Experience working with dashboards and visualizations, ideally using Tableau or a similar BI platform
- Strong analytical and problem-solving skills, able to understand and tell the story behind the numbers
- Technical acumen, comfortable working with data, whether through SQL queries, Excel, or other relevant tools
- Excellent communication, relationship-building, and partner engagement skills
- A learning mindset and the drive to continually expand your skills and knowledge
- Advanced Tableau experience, including design, calculations, and interactivity
- Experience working in healthcare analytics or revenue cycle operations
- Familiarity with SQL, ETL, data modeling, or modern data warehousing concepts
- Background in process improvement, change management, or agile project delivery
- Experience supporting or training business users in BI solutions
Benefits
- Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
- Professional development programs:DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
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