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[Remote] Infrastructure / DevOps Engineer

Work from home Full-time role Hiring

Note: The job is a remote job and is open to candidates in USA. Transform9 is a company that builds AI agents to streamline patient calls for physician practices. They are seeking an Infrastructure / DevOps Engineer to own the AWS infrastructure, manage CI/CD pipelines, and ensure platform reliability while working in a fast-growing environment.

Responsibilities

  • Design, build, and manage AWS infrastructure for a real-time, high-availability voice AI platform
  • Own CI/CD pipelines — build, test, deploy, and rollback automation across all environments
  • Define and implement infrastructure-as-code using Terraform, CDK, or equivalent
  • Monitor platform health, define SLOs/SLAs, and build alerting and observability tooling
  • Respond to and lead resolution of infrastructure-level incidents; drive post-mortems
  • Harden infrastructure for HIPAA compliance — encryption, access controls, audit logging, and network security
  • Partner with engineering teams to optimize system performance, cost, and scalability
  • Grow the SRE practice: runbooks, incident response playbooks, chaos engineering, and reliability reviews

Skills

  • 5+ years in infrastructure, DevOps, or cloud engineering roles
  • Deep hands-on AWS experience (ECS/EKS, Lambda, RDS/Aurora, S3, VPC, IAM, CloudWatch, and related services)
  • Proficiency with infrastructure-as-code (Terraform preferred)
  • Strong CI/CD pipeline experience (GitHub Actions, Jenkins, or equivalent)
  • Solid understanding of networking, security groups, load balancing, and DNS
  • Experience with container orchestration (Docker, Kubernetes, or ECS)
  • Familiarity with observability tooling (Datadog, Grafana, CloudWatch, or equivalent)
  • Understanding of HIPAA infrastructure requirements (encryption at rest/in transit, audit trails, access controls)
  • Site Reliability Engineering background or formal SRE experience
  • Experience supporting real-time or high-throughput systems (voice, streaming, or similar)
  • AWS certifications (Solutions Architect, DevOps Engineer, or SysOps)
  • Experience with multi-region or active-active deployment architectures
  • Database administration or performance tuning experience

Benefits

  • Top-tier health coverage: medical, dental & vision
  • 401(k)
  • Paid time off + holidays, and paid parental leave

Company Overview

  • Transform9 builds AI Voice Agents to transform your healthcare call center It was founded in 2019, and is headquartered in Birmingham, Alabama, USA, with a workforce of 11-50 employees. Its website is https://www.transform9.com.
  • Company H1B Sponsorship

  • Transform9 has a track record of offering H1B sponsorships, with 1 in 2025. Please note that this does not guarantee sponsorship for this specific role.
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