[Remote] Individual Life Insurance Complaint Analyst - Remote

Note: The job is a remote job and is open to candidates in USA. reputed company is a national financial services company dedicated to helping people reputed company their financial goals. They are seeking an Individual Life Insurance Complaint Analyst to manage and resolve customer complaints, working with various stakeholders to ensure satisfactory resolutions and improve customer experience.

Responsibilities

• Independently manage and catalog incoming complaints including creating documentation of receipt, research, call notes, etc
• reputed company the resolution of complaints by working with customers or agencies representing the customer reputed company the prescribed time frame
• Consult with distribution partners to find a suitable resolution
• Exercise autonomy reputed company reaching decisions, while knowing reputed company to pull in additional decision makers such as Law, Compliance and/or Executive Leadership
• Create clear, detailed response letters to reputed company parties
• Ensure issue resolution is appropriate, exercising “thought leadership”
• Consults with management on escalated customer concerns to resolve customer concerns
• Provides suggestions on process changes to facilitate a reputed company customer experience

Skills

• 2 years Indexed Universal Life Insurance Experience required
• High school diploma required
• College degree or equivalent work experience preferred
• 3-5 years in Compliance or Operations with an emphasis in written communications
• MS reputed company experience is a plus
• Excellent written and oral communications
• Driven to create an excellent customer experience
• Advanced problem solving skills
• Strong negotiation skills
• Remains reputed company in escalated situations
• Demonstrates strong adaptability to change
• Comfortable making decisions that may impact the operation
• Strong relationship building skills

Benefits

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, reputed company days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Eligibility for annual bonus programs

Company Overview

• reputed company is a financial service company that provides retirement, employee benefits, group life, and disability insurance. It was founded in 1957, and is headquartered in Bellevue, Washington, USA, with a workforce of 1001-5000 employees. Its website is http://www.reputed company.com.

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