Remote Incident Manager with Active Secret clearance

Job Title: Junior Incident Manager Location: Remote Clearance: Active Secret clearance. Employment Type: Full-Time Role Overview We are seeking a Junior Incident Manager to coordinate the resolution of IT incidents and service requests. In this role, you will be the point of contact for restoring normal operations swiftly, minimizing business impact, and Task Order objectives. You will work cross-functionally with IT teams, vendors, and stakeholders to maintain service stability and drive continuous process improvements.

Key Responsibilities

Incident Coordination: Oversee the end-to-end incident management lifecycle to ensure prompt resolution and minimal service disruption. Stakeholder Communication: Provide regular status updates to stakeholders and technical teams during active incidents. Process Alignment: Ensure all activities remain compliant withstandards and specific Task Order goals. Continuous Improvement: Identify bottlenecks in the incident workflow and provide actionable recommendations for ITSM system and process enhancements. Collaboration: Work closely with third-party vendors and internal IT departments to streamline restoration efforts.

Required Qualifications

Education: Bachelor's degree in IT, Computer Science, Business Administration, or a related field (equivalent professional experience will be considered). Experience: Foundational knowledge and practical experience in IT incident management. Technical Skills: Familiarity with ITSM frameworks and the ability to manage high-pressure situations efficiently. Soft Skills: Strong analytical, problem-solving, and communication skills, with a proven ability to work collaboratively in a team environment.

Preferred Qualifications

Certifications: ITIL Foundations (v3 or v4) certification. Tooling: Hands-on experience with ServiceNow or similar enterprise ITSM platforms. Context: Recent experience working within structured incident management processes.