[Remote] HR Operations Coordinator (Maternity Leave Coverage - 12 months)

Note: The job is a remote job and is open to candidates in USA. Lumanity is dedicated to improving health outcomes by accelerating and optimizing access to life-changing medicines. They are seeking a proactive and organized HR Executive to provide comprehensive HR administrative support and manage employee queries through their HR ticketing system, ensuring the smooth day-to-day running of HR operations.

Responsibilities

• Maintain accurate and confidential employee records and HR documentation
• Process HR administration relating to new starters, leavers, promotions, and internal transfers
• Support the administration of employee benefits, leave requests, and payroll-related changes
• Produce both standard and ad hoc HR reports as required
• Assist with the coordination and delivery of HR projects and initiatives
• Act as the first point of contact for HR-related queries, providing accurate and timely guidance
• Manage and resolve HR tickets in line with agreed service level agreements (SLAs)
• Escalate more complex matters to the appropriate HR colleagues where necessary
• Monitor ticket trends and identify opportunities to improve processes and employee experience
• Ensure HR activities are carried out in line with company policies, employment legislation, and HR best practice
• Support the development and maintenance of HR policies and procedures
• Assist with internal and external audits by preparing and providing relevant documentation
• Maintain HR systems and databases, ensuring data integrity and accuracy
• Generate and analyse HR data and reports to support decision-making
• Provide insights and recommendations based on HR data analysis

Skills

• Degree educated in Human Resources, Business Administration, or a related discipline
• Previous experience in an HR Administrator, HR Executive, or similar HR support role
• Experience using HR systems and ticketing platforms is advantageous
• Strong organisational skills with the ability to manage multiple priorities effectively
• Excellent communication and interpersonal skills with a customer-focused approach
• Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint
• Able to handle confidential and sensitive information with discretion
• Analytical mindset with the ability to interpret HR data and produce reports

Benefits

• Private health insurance plus enhanced dental and optical cover
• Generous pension scheme
• 25 days paid holiday + bank holidays
• Group income protection
• Life assurance coverage at 4x base salary

Company Overview