[Remote] Healthcare Customer Service Representative
Note: The job is a remote job and is open to candidates in USA. TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. They are seeking a Healthcare Customer Service Representative to provide world-class service to customers, ensuring compliance with regulations and managing various customer inquiries effectively.
Responsibilities
- Provide empathetic, first-class support to customers via phone and email
- Manage inbound and outbound calls to service customers, respond to questions, and educate on programs like Medicare and Value-based Care networks
- Process, validate, and respond to inbound medical record requests from various requesters (clients, insurance, legal) while strictly adhering to federal/state regulations, including HIPAA, to safeguard all patient health information
- Review patient insurance claims, utilize online portals to verify benefits, develop a holistic understanding of plan details, and accurately update billing system data (deductible, copay, coinsurance)
- Manage multiple software applications, perform data entry, and accurately document correspondence and process requests to maintain up-to-date and accurate account information
- Track metrics and provide detailed reporting on customer experience and resolution rates
Skills
- Healthcare Support Experience
- Phone/Email/Chat Experience
- Customer Service Experience (1 year)
- Call Center Experience (1 year)
- Technical Support Experience
- Health Insurance Verifications Experience (Highly Preferred)
- Medical Billing or Coding (Highly Preferred)
- Medical Office
- Data Entry
- HIPAA
- Internet Providers Not Accepted: T-Mobile, Verizon, MetroPCS or Boost Mobile, 5G internet, Mobile Wifi
- Excellent Verbal and Written Communication
- Adaptability to Ambiguity
- Meticulousness
- Technical Proficiency
- Customer Focus
- Teamwork
- Adaptability
- Attention to Detail
- Process Improvement
- Proficient Multitasking
Benefits
- Competitive salary
- Great benefits package
- Professional growth opportunities with the chance to learn from many different functions
- A fun and inclusive workplace
Company Overview