[Remote] Group Product Manager - Restaurant Execution and Enablement

Note: The job is a remote job and is open to candidates in USA. KFC is seeking a Group Product Manager for Restaurant Execution and Enablement to lead the vision and strategy for restaurant execution technology. This role involves managing a team of product managers to ensure that restaurant systems support operational efficiency and guest digital growth at a national franchise scale.

Responsibilities

• Define and communicate a clear portfolio vision and multi year strategy for restaurant execution and enablement, aligned to brand goals and operational realities
• Establish outcome based objectives (OKRs) across the portfolio and ensure priorities reflect the highest restaurant and business value
• Translate strategy into a sequenced portfolio roadmap that balances: Offense (capabilities that unlock growth and adoption) and Defense (reliability, tech debt reduction, defect reduction, operational drag removal)
• Directly manage, coach, and develop product managers across the restaurant tech portfolio
• Ensure teams are truly empowered: clear problems to solve, strong design/engineering partnership, and accountability for outcomes (not output)
• Set quality standards for product discovery, decision making, prioritization, and execution across the product managers you lead
• Establish operating norms that keep product teams close to the work: time in restaurants, observation of team member workflows, and validation with operators and field partners
• Drive discovery practices that reduce risk early (value/usability/feasibility/viability) before scaling solutions
• Ensure solutions account for peak conditions, staffing variability, training constraints, and operational change management
• Require success metrics and measurement plans before build begins; ensure instrumentation is treated as a product requirement, not an afterthought
• Forecast impact efficiently using benchmarks and past results; measure post launch outcomes and incorporate learnings into future prioritization
• Create transparency through regular health reviews of portfolio OKRs and key operational metrics (throughput, accuracy, stability, menu latency)
• Partner deeply with Engineering and Architecture to ensure the restaurant execution stack is scalable, secure, reliable, and maintainable
• Collaborate across Restaurant Operations, Training, Support/Helpdesk, Finance, Legal, and field/franchise leadership to ensure solutions are operationally viable and adoptable. Manage vendor and partner dependencies where applicable; ensure clear accountability for integration, rollout readiness, and operational support
• Ensure teams make and meet high integrity delivery commitments, with predictable release readiness and clear 'must pass' criteria for store rollouts
• Drive ruthless simplification and sequencing to maximize value while controlling complexity and release risk
• Elevate incident learning into product decisions, improving resilience and reducing recurring operational failure modes

Skills

• 8-10+ years of experience in product management, product leadership, or closely related technology roles, including ownership of complex operational or omnichannel systems
• 5+ years leading and developing product managers (formal people management strongly preferred; “player/coach” leadership acceptable with clear examples)
• Proven success delivering outcomes in high availability, high scale operational environments (e.g., retail, QSR, logistics, marketplaces, payments, or distributed field operations)
• Demonstrated ability to define and drive product strategy across multiple teams, with disciplined prioritization and explicit trade offs
• Strong analytical capability: forecasting impact, defining success metrics upfront, and holding teams accountable to measurement and learning
• Strong cross functional leadership and executive communication; capable of earning trust and driving alignment across Ops, Engineering, and field stakeholders
• Technical fluency to understand engineering trade offs and integration complexity across POS/KDS/BOH and connected digital channels
• Experience with restaurant technology portfolios (POS, KDS, BOH workflows, menu management, rollouts) in franchise or multi unit environments
• Demonstrated experience improving menu accuracy and latency across channels and stakeholders
• Familiarity with modern product discovery and delivery operating models (e.g., empowered teams / continuous discovery)

Company Overview

Company H1B Sponsorship