[Remote] Green Belt - Business Process Consultant

Note: The job is a remote job and is open to candidates in USA. Gainwell Technologies is seeking a highly motivated and detail-oriented Lean Six Sigma Green Belt to join our Customer Experience (CX) team. This role will be instrumental in documenting processes, recommending improvements, writing procedures, and creating Standard Operating Procedures (SOPs) for all CX functional areas.

Responsibilities

• Analyzes, plans, and implements moderately complex operational process improvement needs, especially improvements within information systems and processes
• Acts as a re-engineering consultant to other transformation teams in methods, techniques, and tools to ensure adherence to company goals and guidelines
• The role involves working closely with Lean Six Sigma Black Belts and CX teams to document existing processes through detailed flowcharts, process maps, and written descriptions
• This includes conducting a thorough gap analysis to identify inefficiencies and suggesting improvements, ensuring that all documentation is standardized, consistent, and aligned with organizational and industry best practices
• Responsibilities include writing and maintaining clear, concise, and standardized Standard Operating Procedures (SOPs) for all CX functional areas
• Regular reviews and updates of SOPs are necessary to ensure accuracy and relevance considering process changes or new requirements
• Implementing version control procedures to track changes and updates is also a key aspect
• The role includes conducting periodic reviews and validations of process documentation to ensure it reflects actual operations and complies with operational standards
• Gathering feedback from stakeholders and operational teams to refine and enhance documentation as necessary is an important responsibility
• Collaboration with the training department is essential to align training materials with documented processes, ensuring consistency and accuracy
• Assisting in the development of training programs and evaluating their effectiveness, while making recommendations for improvements based on feedback and process changes, is also required
• Developing and implementing documentation standards and best practices to ensure consistency and usability across all CX processes is required
• Creating and maintaining documentation templates, tools, and resources to facilitate standardized practices is also part of the job
• Working with cross-functional teams to gather information, clarify process details, and ensure comprehensive documentation is a key responsibility
• Engaging with stakeholders to understand their needs and incorporating their feedback into documentation will be essential
• The role involves tracking and reporting progress on documentation projects, ensuring deadlines are met and deliverables are of high quality
• Clear communication of findings, recommendations, and updates to team members, stakeholders, and management is critical

Skills

• Bachelor's degree or equivalent combination of education and experience
• Green Belt Certification required
• Five or more years of organizational change consulting experience
• Experience working with business re-engineering processes and the technology industry
• Proven experience in process mapping, SOP development, or documentation in complex environments
• Experience working with re-engineering tools, methods, and techniques
• Strong writing skills and attention to detail
• Proficiency in facilitating meetings with Microsoft Office tools
• Bachelor's degree in STEM, business administration, or healthcare preferred

Benefits

• Generous, flexible vacation policy
• 401(k) employer match
• Comprehensive health benefits
• Educational assistance
• A variety of leadership and technical development academies to help build your skills and capabilities

Company Overview

Company H1B Sponsorship