[Remote] Global Supply Chain/Customer Service Manager
Note: The job is a remote job and is open to candidates in USA. Sazerac Company is an independent, American family-owned company with a rich history in producing award-winning spirits. They are seeking a Global Supply Chain/Customer Service Manager to lead a global customer service function, ensuring exceptional service and operational consistency across international markets.
Responsibilities
- Lead and develop a global customer service team supporting international markets and customers
- Drive KPI performance across OTIF, order accuracy, backlog management, response times, and escalations
- Partner cross-functionally with Sales, Supply Chain, Production, and Logistics teams to support customer priorities and revenue growth
- Identify process improvement opportunities across order flow, logistics coordination, and system execution to improve efficiency and responsiveness
- Proactively manage supply chain risks and customer escalations to ensure consistent service delivery globally
Skills
- Bachelor's degree
- 5+ years of management experience within supply chain, customer service, or operations environments
- 5+ years of global supply chain or international market experience
- Strong analytical, communication, and cross-functional leadership skills
- Experience with global customs and excise processes
- Experience within the alcohol beverage, consumer packaged goods, or FMCG industries
- Experience working with ERP or transportation management systems such as Oracle or TMS
Benefits
- Medical
- Dental
- Vision
- 401K
- Paid time off
Company Overview