[Remote] Fraud Risk Management and Operations Manager

Note: The job is a remote job and is open to candidates in USA. Pathward is a financial empowerment company dedicated to creating financial inclusion for all. The Fraud Risk Management and Operations Manager will support and enhance the organization's fraud risk management program, overseeing fraud alert monitoring and case investigations while ensuring compliance with regulatory requirements.

Responsibilities

• Support the development, implementation, and maintenance of comprehensive fraud detection, alert management, and investigation procedures and controls
• Manage and oversee team responsible for: – Level 1: Fraud alert review, triage, and disposition – Level 2: Fraud case investigation, escalation, and resolution
• Establish and monitor quality standards, productivity expectations, and SLAs for alert handling and case investigations
• Assist in overseeing applicable components of the BSA/AML program, including suspicious activity identification and escalation, when fraud activity meets SAR reporting thresholds
• Partner with cross-functional teams (e.g., Risk, Compliance, Product, Operations) to enhance fraud detection strategies, rules, and controls
• Participate in risk assessments to identify and evaluate fraud risks across products, channels, customer segments, and emerging typologies
• Collaborate with senior leadership to develop and execute strategic initiatives that enhance fraud detection effectiveness, investigative quality, and operational efficiency
• Drive continuous improvement in alert-to-case workflows, including automation, documentation standards, and escalation protocols
• Other duties as assigned

Skills

• Bachelor's degree or equivalent education and work experience
• Typically 5+ years with bachelor's or equivalent
• Experience in fraud operations, including alert review, case investigation, and fraud typology analysis
• Focuses on performance within fraud operations, including alert accuracy, investigative quality, and timeliness
• Operates within established guidelines; decisions require validation for non-standard fraud scenarios or high-risk escalations
• Addresses routine operational issues (e.g., alert queues, case backlogs) with known solutions; escalates ambiguous or novel fraud patterns
• Directs daily work of individual contributors with emphasis on alert disposition accuracy, investigative completeness, and documentation standards
• Engages primarily with internal stakeholders, with growing interaction across Risk, Compliance, and Product teams for fraud-related initiatives
• Executes established processes; provides frontline feedback to improve fraud detection rules, workflows, and investigative procedures
• CAMS, CFE, or other fraud/financial crimes certification preferred

Benefits

• Annual performance-based incentive opportunity
• Comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off

Company Overview