[Remote] Founding Customer Success Engineer
Note: The job is a remote job and is open to candidates in USA. StepSecurity is a software supply chain security company that protects critical codebases and serves enterprise customers. They are seeking a founding Customer Success Engineer who will focus on customer adoption and technical troubleshooting, allowing the engineering team to concentrate on shipping new features.
Responsibilities
- Lead technical onboarding for new enterprise customers, partnering with security architects, DevOps leads, and platform engineering teams
- Debug complex issues across features related to CI/CD pipelines, source code repositories, runtime monitoring, and developer machine agents
- Reproduce customer issues in test environments, identify root causes, and partner directly with engineering on fixes
- Build internal tooling, runbooks, and documentation that scale customer support beyond yourself
- Drive adoption metrics across our customer base and proactively identify accounts that need attention
- Be the technical voice of the customer inside StepSecurity, surfacing patterns that should shape product priorities
- Contribute to public documentation, blog posts, and community content based on what you learn in the field
Skills
- Genuine customer empathy and a strong bias for ownership. You do not hand off problems, you solve them
- 2 - 4 years in a Customer Success Engineering, Solutions Engineering, Sales Engineering, or Technical Support Engineering role at a developer tools company or other highly technical B2B product
- Strong hands-on technical skills. You are comfortable reading code, writing scripts, and reproducing issues without waiting for engineering
- Scripting proficiency in Python, Bash, or similar
- Excellent written communication. Most customer interactions happen over Slack, and you will need to explain complex technical issues clearly to engineering audiences
- Background in application security, software supply chain security, SAST/SCA, or related fields
- Prior experience at an early-stage startup (Seed or Series A)
- Open source contributions or community involvement in the security or DevOps space
Company Overview