[Remote] Field Service Engineer 3

Note: The job is a remote job and is open to candidates in USA. Lam Research is a leader in semiconductor equipment and is seeking a Field Service Engineer to enhance customer support. This role involves ensuring the operational excellence of complex semiconductor equipment through on-site repairs, troubleshooting, and collaboration with various teams.

Responsibilities

• Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam’s complex electro-mechanical and electronic systems at customer sites
• Perform analytical problem-solving, troubleshooting, conduct diagnostics, and isolate issues to the component level, and take corrective actions to minimize downtime, system interruptions, and equipment malfunctions
• Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification
• Assist in complex field modifications and updates, maintaining records and reports to coordinate activities between Lam and the customer
• Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction
• Troubleshoot and create customer response action plans to support customer needs
• Transparently discuss opportunities and challenges with customer to increase trust
• Provide technical instruction and mentoring for more junior engineers

Skills

• Bachelor's degree in Electronics, Engineering, or related field and 5+ years of experience; or Master's degree with 3+ years; or equivalent work experience
• Previous experience in installation, maintenance, repair, or troubleshooting of semiconductor capital equipment
• Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals
• Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit
• Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods
• Able to travel frequently, domestically and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed
• Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite
• Communication skills, both written and verbal, in English
• Foundational analytical and problem-solving skills

Company Overview

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