[Remote] Expert Site Reliability Engineer
Note: The job is a remote job and is open to candidates in USA. Altera Digital Health is a company focused on enhancing healthcare platforms, and they are seeking an Expert Site Reliability Engineer (SRE) to ensure the reliability, scalability, and performance of their services. The role involves leading incident management, automating operations, and collaborating with engineering teams to improve overall service availability and customer experience.
Responsibilities
- Maintain and improve the reliability, availability, and performance of our production environments
- Lead the investigation and resolution of complex application, database, and infrastructure issues
- Participate in incident management, conduct root cause analysis (RCA), and contribute to post-incident reviews to prevent future occurrences
- Define and measure Service Level Indicators (SLIs) and Objectives (SLOs) to meet our service commitments
- Develop proactive monitoring and alerting strategies to identify and resolve issues before they impact customers
- Automate operational tasks using scripting and Infrastructure-as-Code (IaC) to improve efficiency
- Partner with engineering and cloud teams to refine deployment, monitoring, and support processes
- Provide technical leadership during major incidents and act as a key escalation point for critical issues
Skills
- 7+ years of experience supporting enterprise applications, infrastructure, or cloud environments
- Strong experience with APM tools such as LogicMonitor, AppDynamics, Azure Monitor, SentryOne, Dynatrace, Datadog, or New Relic
- Deep knowledge of Windows Server administration, IIS, .NET applications, Windows Clustering, MSMQ, Event Logs, and PerfMon
- Strong SQL Server experience, including performance tuning, query optimization, blocking analysis, and Always On Availability Groups
- Experience with Azure cloud environments and a solid understanding of networking fundamentals (DNS, TCP/IP, load balancing, firewalls)
- Familiarity with ServiceNow (or other ITSM platforms) and ITIL principles
- Scripting with PowerShell, Python, or similar languages
- Infrastructure as Code (Terraform, ARM Templates, Bicep)
- CI/CD pipelines and deployment automation (Azure DevOps, GitHub Actions)
- Experience with Kubernetes and containerized workloads
- Experience implementing SLOs, SLIs, and Error Budgets
- Experience in a healthcare technology or patient care environment
- Bachelor's Degree in Computer Science, Information Technology, or Engineering is preferred; equivalent professional experience will be considered
Benefits
- Competitive compensation and benefits package
- Remote position open to candidates within the United States
- Participate in an on-call rotation to support our 24x7 healthcare environment
- Occasional after-hours work is required for activations, upgrades, and major incidents
Company Overview