[Remote] Enterprise Customer Success, Online Adult & Career Education
Note: The job is a remote job and is open to candidates in USA. Pearson is a global lifelong learning company dedicated to helping individuals achieve their personal breakthroughs through education. They are seeking an Enterprise Customer Success Representative who will be responsible for ensuring customer satisfaction and driving sales growth within the Online Adult and Career Education sector. This role involves collaborating with various teams to provide customer support, onboarding, and training while adapting solutions to meet customer needs.
Responsibilities
- Evaluates customer needs while connecting them to appropriate Pearson solutions. The ECS must deliver high impact demonstrations of Pearson courseware products
- Ensures successful customer onboarding, digital access setup, orientation of the user experience, and correct student usage of Pearson products
- Responsible for driving instructor success with the necessary skills, information, and on-going training and assistance. They need to maximize the impact of our digital product(s) in their course each term, as part of the instructor onboarding
- Utilizes reports and data to analyze, grow market share, and prioritize and make decisions impacting accounts in their territory
- Thinks critically to adapt solutions to meet evolving customer strategy and specific territory requirements
- Detail oriented, has empathy, and the ability to work in a fast-paced environment, handling large customers without sacrificing quality. These are keys to being successful in this position
- Collaborates with internal stake holders (Services, Marketing, and Account Management) to monitor sales growth and scale quality assurance
- Demonstrates a commitment to lifelong teaching and learning while supporting diversity, equity, and inclusion
- Support Diversity, Equity and Inclusion (DEI) initiatives
- Communicates effectively across the team on account health and provide action plans to generate renewals for high-risk accounts in partnership with sales leaders
- Engages as a positive, can-do team member in a high functioning sales team
- Builds relationships with instructors across adoptions, identifying those that are particularly happy for case studies and other promotional activities
- Team player, collaborate with cross functional teams
Skills
- MUST LIVE IN MIDWEST OR WEST US REGIONS
- Bachelor's Degree or equivalent experience
- Customer-facing personalized customer success, customer service, account management, or corporate training experience
- Must have experiences in one of the following: Edtech, Customer Success, HigherEd, Sales
- Developing and Leveraging Relationships
- Communication and Collaboration
- Customer Centric
- Analytical Skill and Learning Agility
- Delivery of Results
- Accountability
- Aligning Performance for Success
- Change Management Capability
- Emotional Intelligence & Awareness
Benefits
- This position is eligible for Pearson’s annual incentive program.
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