[Remote] Encompass Support Administrator

Note: The job is a remote job and is open to candidates in USA. CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees. The Encompass Support Administrator will be a key member of the LOS team, contributing to business success by utilizing technical skills and mortgage experience to support critical business processes and system functionality.

Responsibilities

• Work with the applicable business units to offer areas of improvement, implement, manage, and maintain input forms, business rules, major releases, loan programs, eFolder settings, disclosures, HMDA support, investor suspense requests, DMI export, servicing transfers, warehouse data tapes, and archive loan strategy
• Evaluate the Encompass system, CCM’s integrations and CCM’s business workflow to help drive change for process-flow improvement in the Encompass system and CCM’s integrations
• Design and implement approved change requests by creating or enhancing Encompass settings, basic and advanced input forms, and basic and advanced business rules
• Employ problem solving skills to understand, interpret, troubleshoot, and resolve issues relating to system functionality
• Ensure deadlines are met and update the project management system
• Remain up to date on key Encompass trends and methodologies
• Remain up to date on forthcoming Ellie Mae initiatives
• Work closely with the .Net Team, where applicable, on incoming requests
• Ensure updates do not adversely affect the system
• Work closely with the Product Manager, where applicable, on incoming requests
• Work as an escalation point for general inquiries and troubleshooting requests from Support

Skills

• High School Diploma or equivalent
• 5+ years' experience performing Ellie Mae Encompass Administration
• 5+ years' experience building Input Forms and creating Business Rules within Encompass/LOS
• 5+ years' experience within the Mortgage Industry
• Encompass Administrator Certification
• Thorough understanding of the loan lifecycle from point of sale through servicing and secondary
• Advanced knowledge of real estate lending regulations and compliance standards
• Effective communication and collaboration skills to maintain positive business relationships with system stakeholders
• Encompass Web Experience a plus
• JIRA knowledge a plus

Benefits

• Competitive compensation plan
• Medical
• Dental
• Vision
• 401K
• Company-provided short-term disability
• Employee assistance program
• Wellness program

Company Overview

Company H1B Sponsorship