[Remote] Docketly Coverage Operations Specialist-Remote
Note: The job is a remote job and is open to candidates in USA. ABC Legal Services is a fast-growing legal-tech company based in Longmont, Colorado, and they are seeking a Coverage Operations Specialist. In this role, you will manage court hearing coverage, negotiate fees, and ensure timely communication with attorneys and clients.
Responsibilities
- Secure coverage on a deadline. Own a portfolio of open court hearings and work them daily by phone, text, and email to get the right attorney committed before the hearing date
- Negotiate fees in real time. Hold your position on price, handle counteroffers, and extend above-standard offers when a market is tight, always protecting margin while getting to yes
- Triage a fast-moving pipeline. Prioritize competing hearings, make sound judgment calls quickly, and explain your reasoning clearly to your team
- Manage the curveballs. Handle last-minute changes, cancellations, and urgent coverage gaps with a solutions-first mindset
- Onboard and support attorneys. Walk new attorneys through how Docketly works, answer their questions, and be their go-to contact so they keep saying yes
- Keep clients in the loop. Update law firms on hearing status to build trust and head off surprises
- Keep your data clean. Log activity, confirm assignments, and keep your pipeline accurate. Your numbers tell your story
- Make the system better. Spot recurring coverage gaps and bring ideas to daily huddles and team meetings
Skills
- 1+ year in a role requiring high-volume phone outreach or direct negotiation. Examples: inside sales, SDR/BDR, account management, collections, dispatch, scheduling, or high-touch customer service
- Comfortable and efficient on the phone, with strong verbal and written communication
- Genuinely organized. You manage many open items at once without letting anything slip
- Calm and decisive under deadline pressure; you make the call and keep moving
- Tech-comfortable and quick to learn new platforms
- High school diploma or equivalent
- Experience in staffing, dispatch, gig-platform operations, or a high-volume call-center/outbound environment
- A track record of hitting or exceeding KPIs in a metrics-driven role
- Familiarity with CRM or scheduling tools
- Exposure to legal, court, or collections operations
- Comfortable on Mac OS and Google Workspace
Benefits
- Health, Dental, and Vision Insurance
- 401(k) with Company Matching
- Paid Time Off
- 7 Paid Company Holidays
- 4 Floating Holidays per Year
- Life Insurance and AD&D Insurance
- Long-Term Disability
- Health Care Reimbursement Flexible Spending Account (FSA)
- Dependent Care Flexible Spending Account
- Employee Assistance Program (EAP)
- Pet Insurance
Company Overview