[Remote] Distribution Escalation Consultant Job Details | Farmers Insurance Careers

Note: The job is a remote job and is open to candidates in USA. Farmers Insurance is a company dedicated to making a real difference in people’s lives. They are seeking a Distribution Escalation Consultant to provide expert guidance and support to District Managers, resolving complex issues and enhancing their overall experience and performance.

Responsibilities

• Support District Manager onboarding, ensuring new DMs receive clear guidance, resources, and navigation support as they ramp into their role
• Serve as the primary contact for complex escalations from District Managers and their staff, including issues related to compensation, incentives, staffing, marketing programs, policies, and operational processes
• Provide ongoing support that strengthens DM performance, offering clarity, direction, and proactive guidance to help DMs operate confidently and effectively
• Assess the nature, severity, and root cause of escalated issues, determining appropriate actions and coordinating with subject matter experts to resolve them efficiently
• Act as a centralized knowledge and navigation hub, helping DMs access the right tools, information, and business partners quickly
• Maintain accurate documentation of escalations, actions taken, and outcomes; identify trends and recommend improvements that enhance the DM experience
• Drive consistency across districts by ensuring aligned guidance, standardized processes, and clear communication
• Prioritize cases based on urgency and business impact, aiming for immediate resolution whenever possible
• Partner with key business stakeholders to implement corrective actions and prevent recurring issues
• Escalate highly complex or unusual cases to leadership when additional support is required
• Perform other duties as assigned, contributing to broader initiatives that support DM success and operational excellence

Skills

• High School Diploma or equivalent required
• 5-7 years of experience in employee relations, customer relations, or similar role required
• Bachelors degree preferred
• Insurance industry experience preferred
• Prior experience working in an agency or District Manager office preferred

Benefits

• Bonus Opportunity (based on Company and Individual Performance)
• 401(k)
• Medical
• Dental
• Vision
• Health Savings and Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• Paid Parental Leave
• Tuition Assistance

Company Overview