[Remote] Disability Review Operations Manager

Note: The job is a remote job and is open to candidates in USA. REE Medical is seeking a Disability Review Operations Manager to lead DBQ Generation, Quality Control, and Quality Assurance teams. This role involves ensuring knowledge alignment, training accuracy, and process improvement while collaborating with cross-departmental managers to meet company goals.

Responsibilities

• Execute team direction in partnership with the Senior Director of DBQ Operations across Generation, Quality Control, and Quality Assurance teams
• Manage goals, metrics, and day-to-day team operations for a large operational team across all three departments, working through supervisors and team leads
• Lead, align, and develop supervisors to ensure department-wide consistency and accountability
• Coach, mentor, and track team performance against departmental and company goals
• Execute the full performance management cycle: coaching conversations, performance reviews, development plans, and performance concerns
• Track team goals and progress, support each supervisor's professional development and overall DBQ skill growth
• Act as lead in interview and onboarding processes for all new team members, including GoTeam members
• Own supervisors' timecards and PTO approvals - serve as backup when supervisors are unavailable
• Hold supervisors accountable to their team 1:1s and serve as backup when needed
• Own weekly department meetings and bi-weekly staff check-ins
• Build and maintain performance dashboards and accountability systems to ensure visibility into team output, error trends, and individual performance
• Eliminate roadblocks across teams and escalate systemic issues proactively
• Serve as the primary DBQ Subject Matter Expert for Generation, Quality Control, and Quality Assurance teams
• Apply medical/clinical knowledge to ensure DBQ content accuracy, appropriate medical terminology, and alignment with VA rating criteria
• Review VA template, rating schedule, and policy changes to identify what has changed and update DBQ training materials accordingly
• Ensure all DBQ-specific training content reflects current VA rating criteria, accurate medical terminology, and REE Medical's internal processes
• Maintain and update process documentation, SOPs, and quick-reference guides as workflows evolve or are revised
• Conduct quarterly reviews of all DBQ training materials to confirm accuracy and flag outdated content for revision
• Identify content gaps through QA feedback, error trends, and supervisor input, then draft updated training content for Director review and approval
• Ensure updated training content is published within 30 days of any major process change or VA update, following Director sign-off
• Serve as the content accuracy resource for supervisors and team members who have questions about DBQ-related training materials
• Ensure DBQ-related process updates are implemented and communicated effectively across departments
• Ensure all teams follow processes and procedures related to Operational Programs and PII/PHI safeguarding
• Manage and report on team compliance within REE Medical's policies and procedures
• Work in tandem with the Senior Director of DBQ Operations and supervisors to ensure complete alignment across teams
• Implement and sustain process improvements that enhance efficiency, reduce errors, and improve knowledge accessibility

Skills

• Deep, hands-on experience with VA disability claims processes and DBQ completion
• 3-5 years of experience in the DBQ field with advanced understanding of VA disability processes, rating schedules, and regulatory compliance
• Bachelor's Degree or equivalent relevant experience required
• Medical training, clinical background, or health sciences education (e.g. medical terminology, anatomy, diagnostic criteria)
• Ability to interpret VA rating schedule criteria and translate clinical findings into accurate, compliant DBQ documentation
• 2+ years of leadership experience managing through supervisors or team leads
• Demonstrated ability to lead teams through periods of change, balancing evolving priorities while maintaining operational efficiency
• Experience executing the full performance management cycle: coaching, reviews, development plans, and performance concerns
• Experience managing remote teams and fostering an inclusive, high-performance work environment
• Experience ensuring team compliance with PII/PHI safeguarding and data protection protocols
• Experience in developing and maintaining DBQ training resources, ensuring process documentation is clear, accurate, and aligned with VA requirements
• Proven ability to implement and sustain process improvements that enhance efficiency, reduce errors, and improve knowledge accessibility across teams
• Strong analytical, project management, and problem-solving skills, with the ability to evaluate performance metrics and drive continuous improvement initiatives
• Experience with operational reporting, performance dashboards, and metrics tracking systems
• Ability to think strategically while maintaining a detail-oriented, self-motivated, and highly organized approach to managing responsibilities
• Exceptional interpersonal and communication skills, with the ability to effectively collaborate across multiple departments, facilitate training, and navigate complex discussions with professionalism and empathy
• Ability to influence cross-functional teams and align stakeholders to ensure knowledge consistency and process adherence
• Experience within the VA Disability industry outside of REE Medical is strongly preferred
• Proficiency with training platforms (Trainual, Spekit, or equivalent)

Benefits

• Health, dental, and vision insurance with Company-sponsored Life Insurance
• Retirement savings plan with company match
• Vacation time off, sick time off, and holidays
• Ongoing training and development programs
• Opportunities for advancement within the company
• Flexible work schedules
• Remote first environment with company-wide conferences annually
• Employee assistance program for personal and family well-being
• Employee discounts on products and services through Insperity
• Recognition programs for outstanding performance
• Company-sponsored social events and activities

Company Overview