[Remote] Director, Technology Training Operations & Workforce Enablement
Note: The job is a remote job and is open to candidates in USA. Optum is a global leader in health care innovation, developing cutting-edge solutions to improve health systems. The Director, Technology Training Operations & Workforce Enablement will operationalize technology training strategies and ensure effective deployment and adoption of training programs across teams.
Responsibilities
- Operationalize enterprise technology training strategy into clear plans, workstreams, and deliverables
- Drive day-to-day program execution, including tracking milestones, dependencies, risks, and outcomes for training initiatives
- Coordinate across enterprise learning organizations, CIO teams, and stakeholders to ensure technology training efforts are aligned, sequenced, and delivered effectively
- Identify and resolve execution gaps, capacity constraints, and overlaps across learning initiatives
- Ensure technology training programs (including AI upskilling and core technical capabilities) are effectively deployed across teams and translated into practical, day-to-day application
- Reinforce learning through structured follow-ups, communications, and engagement strategies that drive adoption
- Partner with technology leaders to embed training into team routines, workflows, and ways of working
- Monitor adoption signals and adjust learning enablement approaches to improve engagement and impact
- Translate technical training content and learning strategies into clear, accessible communications tailored to different audiences
- Develop and deliver materials that help 'land' complex technology concepts and training in a way that resonates with teams
- Lead large enterprise learning events, workshops, and engagement efforts to reinforce capability building
- Ensure consistent messaging and alignment across training-related communications
- Use enterprise-approved AI and digital tools to accelerate program coordination, content adaptation, and insight generation
- Apply data-assisted analysis to identify trends in training adoption, engagement, and effectiveness
- Continuously refine training operations based on feedback, data, and evolving enterprise needs
- Promote practical, responsible use of AI within both training content and learning execution processes
- Act as a central coordination point across enterprise learning organizations, CIO organizations, HR, and enterprise stakeholders
- Provide clear visibility into training progress, risks, and outcomes
- Support senior leadership with concise, execution-focused updates and insights
- Influence alignment across a matrixed organization without formal authority
Skills
- 8+ years of experience in learning and development (L&D), training operations, or workforce enablement roles
- Solid expertise in program operations, learning methodologies, or training deployment, with experience working alongside technology teams
- Experience driving day-to-day execution (including tracking milestones, dependencies, risks, and outcomes) in a fast-paced, matrixed environment
- Solid communication and stakeholder coordination skills, with experience tailoring messaging and delivering updates to senior leadership
- Experience leveraging productivity, collaboration, or AI tools to enhance operational efficiency
- Ability to translate complex or technical concepts into clear, actionable, and learner-friendly messaging
- Experience working within complex, multi-segment enterprises
- General familiarity with technology domains (e.g., software engineering, cloud, data science, or AI/ML)
- Familiarity with enterprise learning platforms (LMS), digital enablement tools, and program tracking tools
- Experience supporting large-scale workforce upskilling, capability building, or transformation efforts
- Professional certification in Learning & Development (e.g., CPTD) or Change Management (e.g., Prosci)
- All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Benefits
- A comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements)
- All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Company Overview
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