[Remote] Digital Customer Success Specialist

Note: The job is a remote job and is open to candidates in USA. Batesville is a recognized leader in the death care industry in North America, committed to helping families honor the lives of those they love. The Digital Customer Success Specialist will ensure customers achieve intended outcomes and realize ongoing value from Batesville’s digital solutions by managing the digital customer lifecycle and driving product adoption and retention.

Responsibilities

• Create value to customers by being the digital SME to increase product adoption across digital portfolio and drive consistent usage
• Implement digital customer success strategies that drive adoption, retention, and growth across all customer segments
• Deliver scalable education and enablement programs to maximize customer value, including digital training for all accounts
• Own the digital customer lifecycle, from onboarding through expansion, ensuring scalable touchpoints that deliver consistent, personalized experiences
• Proactively advise internal and external stakeholders on digital best practices and success playbooks that encourage product adoption and advocacy
• Captures and communicates Voice of Customer (VOC) insights to inform product, process, experience improvements and go-to-market positioning
• Serves as the voice of the customer internally, sharing insights, feedback, and recurring themes
• Partners closely with Field Account Executives, Inside Sales Teams, Service, and Operations to remove barriers to customer success
• Provide input to Training team to support the development of internal tools, resources, and processes that strengthen alignment and elevate the customer experience internally and externally
• Other duties as required

Skills

• Bachelor's degree (B.S./B.A.) or equivalent from a college or university is strongly preferred
• 5+ years of experience in customer success, account management, sales, or related customer-facing roles
• Strong ability to build trusted relationships and influence outcomes without direct authority
• Demonstrated experience managing complex customer relationships
• Comfort partnering across Sales, Service, and Marketing
• Data driven mindset with strong communication skills

Benefits

• Generous 401K Matching Program
• Opportunities for development and advancement
• We promote learning and development from Day 1. From our •Experience Batesville• onboarding program to self-guided courses on Batesville University, there are numerous opportunities to advance your skills.
• We encourage associates to create Individual Development Plans (IDPs) to help drive career-focused discussions and advancement.
• We provide numerous engagement activities to bring people together across the organization.
• We support our communities by assisting in fundraising events and volunteer programs to help those in need.

Company Overview