[Remote] Digital Account Manager, Commercial (East)
Note: The job is a remote job and is open to candidates in USA. Sitecore is a leading provider of digital experience software, empowering brands to build lifelong relationships with their customers. The Digital Account Manager will manage and grow relationships with existing customers, act as a trusted advisor, and drive revenue growth through upselling and cross-selling opportunities.
Responsibilities
- Act as primary contact for designated accounts, fostering strong relationships across all levels
- Understand each customer's unique objectives, challenges, and requirements, aligning Sitecore solutions accordingly
- Proactively identify opportunities for upselling, cross-selling, and contract renewals to drive revenue growth
- Collaborate cross-functionally with internal teams and leverage Sitecore’s partner network for exceptional client support
- Develop and execute strategic account plans to maximize satisfaction, retention, and lifetime value
- Monitor customer health and address issues promptly to ensure long-term partnerships
- Stay updated on industry trends, competitive landscape, and customer feedback to inform product enhancements
Skills
- A minimum of 3 years' of experience in software sales (full-cycle) or SaaS environment
- Account management experience in an enterprise environment
- Strong business acumen and understanding of digital marketing concepts, content management systems, and the evolving digital landscape
- Strong communication skills with the ability to build rapport and credibility with clients at all levels of the organization
- Results-oriented mindset with a focus on driving customer satisfaction, retention, and revenue growth
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively
- Experience selling Content Management, Customer Experience, Commerce, or Digital Asset Management (DAM) technologies preferred
- Experience presenting onsite to executive stakeholders and ability to showcase strong communication skills
- Familiarity with sales methodologies such as MEDDIC and/or Command of the Message
Benefits
- Excellent commission plans with significant rewards for over-achievement
- 1st Quarter commission guarantee
- Structured career path
- A yearly President’s Club for our sales superstars, taking you to some of the best destinations around the world
- A LinkedIn Learning subscription for your continuous development, and a range of exciting and educational company events, volunteering days and workshops
- Competitive total compensation and a generous benefits package including health insurance with gym access, dental insurance, and parental leave
Company Overview