[Remote] Digital Account Manager
Note: The job is a remote job and is open to candidates in USA. CyberMaxx is dedicated to defending against cyberattacks and helping customers reduce risk through integrated security solutions. They are seeking a results-driven Digital Account Manager to manage a portfolio of small to mid-sized customer accounts, focusing on customer retention, renewals, and account growth.
Responsibilities
- Support the renewal strategy and execution for a high-volume portfolio of low-touch accounts
- Support retention efforts through proactive account engagement and risk identification
- Help identify opportunities for upsell, cross-sell, and service expansion aligned to customer needs and company growth objectives
- Manage all renewal and expansion documentation, ensuring accuracy, compliance, and timely processing through internal systems
- Support accurate forecasting and account tracking related to renewals, retention, and growth opportunities
- Build and maintain strong customer relationships across a broad portfolio of low-touch accounts
- Serve as a primary commercial point of contact for customer contract and business discussions
- Execute scalable customer engagement strategies through digital outreach, virtual meetings, webinars, and proactive communications
- Communicate effectively with customers to gather required information, coordinate renewal and expansion activities, and reinforce the value of CyberMaxx services
- Monitor customer health trends and escalate risks or concerns proactively
Skills
- Proven experience in account management, customer success, or related role
- Excellent communication and interpersonal skills
- Strong organizational, prioritization, and problem-solving abilities
- Ability to manage multiple customer relationships simultaneously in a fast-paced environment
- Comfortable communicating with audiences ranging from End Users to C-Level Executives
- Ability to collaborate cross-functionally across Sales, Customer Success, Finance, Legal, and Technical teams
- Ability to thrive in a high-growth and rapidly changing environment
- Experience managing renewals, customer retention, or expansion opportunities preferred
- Experience managing multiple priorities or working with multiple customers preferred
- MDR or cybersecurity services experience preferred
- BA/BS degree or equivalent experience preferred
Benefits
- Flexible Paid Time Off
- 401k with a company match
- Medical, Dental and Vision Coverage
- Voluntary Short Term and Long Term Disability
- Employee Assistance Program with Mental Health Supplement
- Voluntary Basic, Accidental, and other ancillary life insurance
- Health Savings Account Contribution (with selection of a HDHP)
- 10 annual, paid holidays
Company Overview