[Remote] CXI Consultant
Note: The job is a remote job and is open to candidates in USA. Glassbox is a leading force in shaping digital experiences, helping organizations uncover digital issues and enhance accessibility. They are seeking a Customer Experience Insight Consultant to support enterprise customers by providing expert guidance, delivering insights, and helping implement effective analytics strategies.
Responsibilities
- Analyze customer data to uncover actionable insights that drive measurable business impact
- Deliver training, workshops, and enablement sessions to build customer capability and confidence
- Present insights and strategic recommendations to senior and executive stakeholders with clarity and influence
- Define KPIs, measurement frameworks, and value narratives aligned to customer objectives
- Lead and execute instrumentation of the Glassbox console for customers, ensuring accurate, scalable, and business‑aligned data capture
- Translate customer requirements into clear tagging and instrumentation plans, advising on best practices and long‑term maintainability
- Use technical knowledge (regex, HTML, and basic coding concepts) to understand customer implementations, support instrumentation decisions, and enhance analytical depth
- Collaborate with internal teams to ensure customers receive cohesive, high‑quality support throughout their analytics journey
- Build strong relationships across digital, product, UX, analytics, and operations teams
- Guide customers on how to embed insights into their workflows, decision‑making processes, and operational rhythms
- Support renewal and expansion efforts by demonstrating value, identifying new use cases, and strengthening customer advocacy
- Partner with internal teams to ensure alignment, smooth delivery, and a unified customer experience
Skills
- 5+ years of experience in digital experience analytics, customer insights, or related data‑driven consulting roles
- Strong understanding of the banking industry and digital experience analytics landscape
- A minimum of 2 years experience of using Glassbox or similar DXA tools to analyse data, find struggles and deliver actionable insights
- Proven experience in utilising DXA tools to create UX optimisation reports and providing actionable optimisation recommendations
- Proven track record in calculating optimization ROI
- Confident presenter with strong storytelling and communication skills
- Skilled at building relationships with senior stakeholders and cross‑functional teams
- Technical aptitude including regex, HTML, and basic coding concepts
- Bachelor's degree or equivalent experience
- Analytical, structured, and able to distill complexity into clear narratives
- Comfortable engaging executives, analysts, and technical teams with equal confidence
- Proactive, resourceful, and able to maintain momentum in dynamic enterprise environments
- Strong collaborator who builds trust and influences without authority
- Strategic thinker with a hands‑on approach to insight delivery and customer enablement
- Operates with ownership, follow‑through, and a commitment to measurable outcomes
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