[Remote] Customer Support Technician

Note: The job is a remote job and is open to candidates in USA. Fresenius Medical Care is a leading provider of healthcare services, and they are seeking a Customer Support Technician. This role involves providing technical support and outstanding customer service for inquiries related to hemodialysis machines and ensuring compliance with health information regulations.

Responsibilities

• Use effective customer service to address / resolve issues related to hemodialysis machines; familiar with equipment
• Ensure data accuracy and integrity through the documentation process of all customer contacts in applicable systems
• Maintain various confidential patient and/or health information in compliance with company policies and procedures, HIPAA and other regulatory requirements
• Establish and maintain strong working relationships with teams, management and/or customers through in-depth understanding, interpretation and application of established company policies and procedures during all customer interactions
• Possess a solid understanding of hemodialysis machines and functionality
• Support the assigned function(s) through active participating in cross-divisional team meetings as required
• Assist with various projects as assigned by direct supervisor
• Other duties as assigned

Skills

• High School Diploma required
• 2 - 4 years' as a Technician or related experience
• Demonstrated experience in a customer service, call center or clinical environment required
• Strong computer skills with demonstrated proficiency in word processing, database, spreadsheet and email applications
• Possess logical and critical thinking skills to effectively resolve diverse problems in a clear and concise manner
• Excellent customer service skills to successfully handle confidential information with a high level of professionalism, discretion and tact
• Strong oral and written communication skills to effectively communicate with diverse audiences and/or all levels of management
• Associate's Degree desirable; or equivalent experience
• Dialysis equipment experience preferred

Benefits

• Medical, dental, and vision insurance
• A 401(k) with company match
• Paid time off
• Parental leave

Company Overview