[Remote] Customer Support Specialist - English (Evening/Overnight)
Note: The job is a remote job and is open to candidates in USA. Mudflap is a fast-growing marketplace serving the trucking industry, focused on supporting independent truckers with innovative payment solutions. They are seeking a Customer Support Specialist to provide exceptional support to their customers, ensuring a high-quality experience through effective communication and problem-solving skills.
Responsibilities
- Strong Phone Presence: You communicate clearly and confidently, with a warm, professional tone and genuine empathy
- Real-Time Problem Solving: You think fast on your feet, troubleshoot effectively, and keep customers reassured every step of the way
- Comfortable with High Volume: You thrive in a high-call environment and know how to stay sharp, organized, and efficient throughout the day
- Customer-Obsessed: You go above and beyond to deliver an experience that feels effortless, personal, and thoughtful
- Emotionally Intelligent: You can read between the lines, pick up on customer signals, and respond in creative, thoughtful ways that show deep understanding
- Ambitious and Growth-Oriented: You’re hungry to learn, open to feedback, and excited to grow your skills and career with Mudflap
- Tech-Savvy: You move comfortably between tools like Zendesk, Slack, and internal systems without skipping a beat
Skills
- 2+ years of experience in a remote customer support role, ideally in fintech or tech startup environments
- Proficient with support tools like Zendesk or similar ticketing systems
- Customer-first mindset with a genuine passion for delivering exceptional service
- Excellent communication skills, both verbal and written
- Thrives in fast-paced environment, you're a strong multitasker with a high sense of urgency and a hands-on, team-oriented approach
- Strong Phone Presence: You communicate clearly and confidently, with a warm, professional tone and genuine empathy
- Real-Time Problem Solving: You think fast on your feet, troubleshoot effectively, and keep customers reassured every step of the way
- Comfortable with High Volume: You thrive in a high-call environment and know how to stay sharp, organized, and efficient throughout the day
- Customer-Obsessed: You go above and beyond to deliver an experience that feels effortless, personal, and thoughtful
- Emotionally Intelligent: You can read between the lines, pick up on customer signals, and respond in creative, thoughtful ways that show deep understanding
- Ambitious and Growth-Oriented: You're hungry to learn, open to feedback, and excited to grow your skills and career with Mudflap
- Tech-Savvy: You move comfortably between tools like Zendesk, Slack, and internal systems without skipping a beat
Benefits
- Competitive pay and equity in a high-growth startup
- Multiple health benefit options
- Paid Time Off
- 401(k) matching
- Opportunities and support for major career growth
- Annual Company offsite event (Mudfest!)
- Training runs for three weeks, and we’ll ship you the equipment you need to succeed
Company Overview