[Remote] Customer Support Representative | A-Players

Note: The job is a remote job and is open to candidates in USA. RallyBoard is a fast-growing business in the influencer marketing and creator economy space, and they are seeking a Customer Support Representative to join their team. The role involves managing creator communication, conducting content review and quality assurance, and ensuring creator retention and operational coordination.

Responsibilities

• You're the daily point of contact for creators across email, DMs, and Slack
• You respond within one business day
• You manage compensation reviews, deliverable follow-ups, sparked content opportunities
• You're the person creators reach out to when something breaks
• You review creator submissions to confirm they meet FTC guidelines, campaign requirements, and platform standards (TikTok, Instagram)
• You provide constructive feedback
• You maintain consistent turnaround (~27 hours per cycle)
• You ensure every submission is reviewed and approved by end of business day
• You spot when a creator is at risk (missed deadlines, compensation confusion, low engagement) and you move first
• You flag expansion opportunities to leadership
• You're the reason creators stay and creators come back
• You work across Billing, Fulfillment, Product, Communications
• You resolve blockers and keep campaigns moving
• You ensure nothing slips between handoffs
• You identify where the system breaks
• You flag them with clear recommendations
• You own the operational friction that matters

Skills

• You've done client-facing work before: Agency Account Management, SaaS Customer Success, Creator Support, Content Moderation, and QA. What matters is that you can point to clients, campaigns, and problems you solved
• You have a standard and care about quality. You notice when things slip and you're not okay with 'good enough.'
• You think like an owner. When something breaks, you don't wait to be told — you fix it or flag it. When a creator goes quiet, you notice. When a process isn't working, you move. You hold multiple accounts, multiple timelines, and multiple stakeholders in your head without dropping things
• You write and speak in clear English. Short sentences. Concrete examples. Real numbers when you have them
• You use AI tools as part of how you work — Claude, ChatGPT, Gemini — for drafting, research, reporting, and automation. Not as a novelty. As leverage
• You've worked in influencer marketing, performance marketing, or the creator economy
• You've managed creators or worked in content moderation / QA
• You understand why campaigns fail and what prevents creator churn

Benefits

• Remote status: Fully Remote
• You're hired by us, paid by us, and supported by us
• We invest in training, mentorship, and long-term growth
• Before placement, you'll complete a 2-week training program focused on real startup tasks and AI fluency
• You'll have weekly feedback from a Team Lead
• A-Players Startup Training Program
• Gain access to A-Players' internal knowledge base, practical playbooks, and direct feedback throughout the process

Company Overview