[Remote] Customer Success Specialist

Note: The job is a remote job and is open to candidates in USA. The Princeton Review is a leading tutoring and test prep company that helps students achieve their educational goals. They are seeking a Customer Success Specialist to support institutional partnerships and ensure effective deployment of tutoring solutions while maintaining strong relationships with clients.

Responsibilities

• Travel will be required for on-site visits and support, and in-person presentations
• Facilitate client trainings on administrative tools, dashboards, and reporting platforms
• Ensure timely and knowledgeable responses to ongoing customer inquiries
• Cultivate and maintain consistent relationships with primary program contacts, and other key stakeholders in coordination with other CS and Instructional colleagues
• Analyze client usage reports to identify trends and track client health and performance
• Prepare and deliver customized reports that demonstrate program value, outcomes, and impact
• Consult with institutional partners on best practices for promoting awareness, participation, and student success
• Partner with the Customer Success Manager to support key partnerships and provide day-to-day support, reporting, and administrative needs
• Foster account retention and growth, using sound Customer Success principles, and supporting opportunities for purchasing additional products and services
• Coordinate with internal Operations, Training, and Product teams to ensure programs are delivered according to client specifications

Skills

• Have achieved a bachelor's degree and 1-3+ years' work experience in an education-related field
• Demonstrate strong project management and organizational skills
• Demonstrate an eagerness and ability to ‘own' customer relationships and advocate for the customer's needs
• Demonstrate excellent communication skills, including strong written, verbal, and presentation skills
• Be a creative, collaborative thinker with an ability to learn new things, assess problems and quickly identify proactive solutions
• Demonstrate computer proficiency including Microsoft Office and understanding of internet services
• Be an independent thinker with high energy and a positive attitude
• Possess the ability to interact effectively with peers, including internal operations and remote employees, in a team-oriented environment
• Lives in Southeast states (AL, LA, Atlanta Metro, SC, TN, AR) or in NH, MA or MN
• Has experience working with educational technology solutions
• Has worked in education. Former teachers are encouraged to apply

Company Overview