[Remote] Customer Success Manager \- State of Washington

Note: The job is a remote job and is open to candidates in USA. Securin is an AI-driven cybersecurity startup focused on helping organizations manage risks before they escalate. They are seeking a Customer Success Manager to serve key clients, ensuring the Securin platform meets their business needs through technical advisory, product liaison, and retention strategies.

Responsibilities

• Partner with strategic accounts to map business use cases to Securin’s capabilities, leading technical work streams for complex configurations and API integrations
• Conduct value audits to ensure maximum ROI and act as a trusted advisor to CISOs, translating compliance frameworks into technical value
• Act as the Voice of the Customer by synthesizing feedback into product requirements and serving as an SME to minimize friction between customer needs and engineering builds
• Lead beta programs and identify success stories to be transformed into marketing content like case studies and white papers
• Lead high-impact business reviews that tie performance to business objectives and architect deep integrations to ensure platform stickiness
• Translate technical findings from VMaaS readouts and Pen Testing into actionable business risk and value metrics for executive sponsors
• Own the renewal process when no Account Manager is assigned, collaborating with the Renewals Manager
• Proactively identify technical environment risks and lead critical issue resolution
• Act as the primary technical point of contact for the CISO, ensuring clear communication and 'path to green' alignment, including during leadership changes
• Conduct monthly adoption audits to monitor operational integration
• Proactively mitigate churn by identifying indicators like low feature usage or leadership shifts, and lead 'New Executive Briefings' within 15 days to re-establish platform value

Skills

• Bachelor's degree in Computer Science or a related field
• Significant experience in Cyber Security
• 2 years of experience is preferred
• Experience working with high-growth tech and large-scale industrial or retail operations
• Deep understanding of SaaS integrations, APIs, and security infrastructure
• Ability to translate 'Engineering-speak' into 'Business-value' for C-suite executives
• A genuine passion for solving customer pain points and a 'champion' mindset
• The preferred candidate for the role will be based out of the State of Washington
• 2 years of experience is preferred
• 2 years of experience is preferred

Benefits

• Medical Insurance
• Multiple plan options with low deductibles and competitive rates for individuals and families.
• Dental Insurance
• High and low plan options with 100% coverage for preventive care.
• Vision Insurance
• Coverage for exams, glasses, and contacts with generous allowances.
• Life & AD&D Insurance
• Company-paid basic life insurance; optional supplemental coverage for employees and dependents.
• Short-Term & Long-Term Disability
• Income protection up to 60% of earnings for qualifying disabilities.
• Flexible Enrollment with Rippling
• Easy online platform for managing benefits and life event changes.
• MaxFlex Unlimited PTO
• ​401K Benefit

Company Overview