[Remote] Customer Success Manager (State Manager)
Note: The job is a remote job and is open to candidates in USA. eDynamic Learning is a company dedicated to empowering educators and students with accessible resources for Career and Technical Education. The Customer Success Manager will coordinate and implement curricula across partnered states while ensuring customer excellence and support for the Learning Blade and Ready for Industry platforms.
Responsibilities
- Provide customer service to end users of the platforms
- Respond to customer emails, phone calls, and other communications from end users
- Attend and present at National and State conferences
- Increase growth in product usage across the assigned state(s)
- Build and maintain relationships with end users
- Schedule and deliver professional development sessions with end users and prospective clients
- Document and maintain records of activities and communications with end users
- Build and execute strategic plans to enhance and maintain efforts on a statewide basis
- Build partnerships with related organizations such as ACTE, NSTA, and other STEM/Workforce Development organizations
- Assist in preparing semi-annual progress reports to major customers
Skills
- Minimum 2 years of Customer Success experience
- Excellent writing and communication skills
- Experienced presenter with dynamic presentation skills
- Proficient with office applications such as Google Apps, Zoom, and Microsoft Office
- Experience in teaching, counseling, education management in K-12 education, or workforce development
- Applicable college or post-secondary credential or teaching certificate
- Minimum 2 years of experience using a CRM, preferred
- Overall knowledge in STEM, computer science education, or workforce development, preferred
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