[Remote] Customer Success Manager (North America)
Note: The job is a remote job and is open to candidates in USA. Speria is seeking a Customer Success Manager to join their growing Customer Success team. The role involves managing a portfolio of enterprise and large mid-market customers, driving engagement, product adoption, and ensuring long-term value realization.
Responsibilities
- Own and manage a portfolio of enterprise and large mid‑market customers in a high‑touch Customer Success model
- Drive customer engagement, product adoption, and long‑term value realization
- Lead recurring cadence calls, success planning, and renewal readiness
- Proactively identify risks, opportunities, and expansion signals within your accounts
- Partner closely with Sales, Support, and Projects teams to deliver a seamless customer experience
Skills
- Proven experience in Customer Success, or a similar client‑facing role
- Experience managing enterprise or large mid‑market customers
- Demonstrated ownership of renewals, customer cadence, and long‑term account health
- Strong written and verbal communication skills
- Ability to work independently and proactively in a remote environment
- Experience in SaaS or technology‑enabled products
- Any exposure to agriculture, food production, or industrial software
- Background in Professional Services or Implementations transitioning into Customer Success
- Spanish language skills (a plus, not required)
Company Overview