[Remote] Customer Success Manager - Atlantic Southeast or Southcentral USA
Note: The job is a remote job and is open to candidates in USA. PaceMate® is a pioneering force in cardiac remote monitoring and data management. The Customer Success Manager plays a critical role in onboarding, training, and cultivating relationships with customers, while also maintaining success and addressing challenges related to software and workflow.
Responsibilities
- Understanding the alignment of strategic, financial, and operational goals within the geography
- Develop and drive area objectives, plans and budget to align with corporate plans; establish criteria to monitor area’s progress and measure of success
- Collaborate with the area sales managers to implement the commercial strategy that drives market adoption
- Develop Clinical and Executive Champions at all new customer sites
- Develop and execute a resources alignment / deployment for a successful customer launch and customer maintenance
- Organize and manage the onboarding process and maintain an accurate forecast
- Work closely with PaceMate™ business and product development team to bring customer feedback back into the company for new system developments
Skills
- Minimum 5 years of experience within medical device sales and clinical services
- Experience working in a fast-growing company that is building a market
- Experience within the CV, Healthcare IT or capital equipment markets required
- Established background in the Cardiology/EP space with current relationships in Cardiology/EP
- Strong organizational skills managing complex processes
- Technical skills. Experience in education/training Cardiology staff and physicians
- Leadership and influencing skills. Proven ability to motivate people
- Bachelor's degree or equivalent experience required
- Must be willing to travel greater than 50%
- Proven ability to work remotely and autonomously
- Available to assist coworkers with active onboarding projects when needed
- Must legally be eligible to work in the United States
- Geographic restriction: Must reside and work exclusively within the contiguous United States
- Must be able to exchange accurate information, with the ability to effectively utilize voice over internet protocol; and repetitive motions using fingers and forearms in data entry
- Home office setup: Maintain a dedicated, separate office or room at home to ensure privacy and professional working conditions
- Connectivity: Maintain a reliable, high-speed internet connection at your residence
- Requires overnight travel
Benefits
- On top of a Robust Benefit Package
Company Overview