[Remote] Customer Success Manager
Note: The job is a remote job and is open to candidates in USA. Vetcove is a fast-growing company modernizing the veterinary software and pet healthcare experience. They are seeking a Customer Success Manager to develop and maintain relationships with key veterinary hospital consolidators, ensuring strategic alignment and customer satisfaction.
Responsibilities
- Design and lead Vetcove’s corporate accounts strategy
- Position yourself as a strategic partner to key stakeholders and champions within named accounts in order to build and maintain strong, long-lasting relationships
- Craft narratives and prove customer value through comprehensive business reviews and strategic touch-points, both over the phone and through on-site meetings
- Develop proficiency in collecting ongoing customer product feedback to establish an effective feedback loop for customer needs and our product development strategy
- Take a methodical approach to strategic planning in each of your owned accounts by creating a roadmap which continuously progresses the customer towards their specific platform goals, account growth, and overall success with Vetcove
- Stay tuned in to the veterinary consolidation market and understand how Vetcove can evolve to adapt to changes in market dynamics
- Nurture relationships with non-contracted corporate consolidators to be sure they understand Vetcove’s value and how we can fit into long term strategy
Skills
- Bachelors Degree
- 4+ years in account management
- Exceptional verbal, written, and presentation skills
- Excellent time and process management skills
- Strong analytical skills
- Proven success identifying and developing executive relationships
- A strong desire to learn and define an emerging function in a rapidly growing and dynamic startup environment
Benefits
- 100% remote within the USA
- Medical, Dental, and Vision Insurance
- Automatic 401k contribution
- Employee referral program
- At home office set up
- Bi-annual company retreats
- Open vacation policy
- Equity
- Monthly team events
Company Overview