[Remote] Customer Success Manager
Note: The job is a remote job and is open to candidates in USA. Netsurit is a global Managed Services Provider focused on helping businesses innovate and secure their operations through technology. They are seeking a Customer Success Manager who will act as a trusted advisor to clients, facilitating AI-driven business transformations and ensuring customer satisfaction and retention.
Responsibilities
- Own a portfolio of Innovate customers
- Build trusted executive-level relationships
- Act as the primary customer advocate
- Drive customer satisfaction and retention
- Coordinate and participate in AI Strategy Sprint engagements
- Help customers identify and prioritize AI opportunities
- Facilitate executive workshops
- Assist with roadmap and business case development
- Manage multiple concurrent customer engagements
- Coordinate with Netsurit's PMO office
- Drive accountability across internal and customer teams
- Escalate risks before they become issues
- Identify expansion opportunities
- Drive Secure AI adoption
- Support Build, Run, Operate, and Protect opportunities
- Contribute to renewals and customer growth
- Present to executives and leadership teams
- Communicate clearly and confidently
- Manage expectations professionally
- Navigate difficult conversations with diplomacy and firmness
Skills
- Must overlap with US Eastern Time business hours
- Travel Required
- Experience in Customer Success
- Experience in Digital Transformation
- Experience in Program Management
- Experience in Consulting
- Experience in Strategic Account Management
- Experience in Technology Services
- Experience in AI Adoption Programs
- Highly organized
- Commercially aware
- Customer obsessed
- Comfortable with executives
- A strong communicator
- Curious about AI
- Hungry for growth
- Able to manage ambiguity
- Willing to challenge constructively
- Focused on outcomes rather than activity
- Experience in MSP, SaaS, Consulting, Microsoft, or AI-related environments
Benefits
- Performance Incentives
- Remote (US Based)
- Must overlap with US Eastern Time business hours
- Travel Required
- Full-Time
Company Overview