[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. NinjaOne is a company dedicated to unifying IT to simplify work for customers globally. They are seeking a Customer Success Manager who will build and maintain strong customer relationships, ensuring satisfaction and identifying growth opportunities within a portfolio of accounts.

Responsibilities

• You will be responsible for growing your individual book of business within your portfolio of existing accounts
• Proactively engage and reach out to your accounts on a regular basis
• As the 'single point of contact' for those accounts, you will build relationships to identify, qualify, sort, and develop your own cross-sell and up-sell opportunities
• Communicate with customers and react to client requirements quickly and efficiently
• Analyze and understand the customer needs to present a solution that meets the customer requirements
• Nurture, build, and maintain strong relationships with stakeholders to ensure customer satisfaction and to find growth opportunities
• Research and document relevant contact information for existing leads in Salesforce
• Utilize Salesforce to ensure activities are documented properly, opportunities are forecasted accurately, and information regarding the opportunity is communicated appropriately
• Maintain knowledge of market conditions and competitive activities
• Other duties as needed

Skills

• You are an outgoing, self-motivated individual who is excited and skilled at building relationships with customers
• You will be the lead point of contact for all matters specific to your accounts
• You will build and maintain strong, long-lasting customer relationships
• You will be the expert in best practices and product adoption negotiating contracts and offering additional products and services
• You will be responsible for growing your individual book of business within your portfolio of existing accounts
• Proactively engage and reach out to your accounts on a regular basis
• As the 'single point of contact' for those accounts, you will build relationships to identify, qualify, sort, and develop your own cross-sell and up-sell opportunities
• Communicate with customers and react to client requirements quickly and efficiently
• Analyze and understand the customer needs to present a solution that meets the customer requirements
• Nurture, build, and maintain strong relationships with stakeholders to ensure customer satisfaction and to find growth opportunities
• Research and document relevant contact information for existing leads in Salesforce
• Utilize Salesforce to ensure activities are documented properly, opportunities are forecasted accurately, and information regarding the opportunity is communicated appropriately
• Maintain knowledge of market conditions and competitive activities
• You have exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections
• As customer advocate and product expert you excel at influencing and inspiring customers
• Polished verbal and written communication skills
• Resilient and calm, you are able to guide customers through issues and escalations
• You have a proven track record in achieving and maintaining sales targets
• You have extensive IT knowledge
• As an experienced Account Manager, you enjoy 'owning' a portfolio of accounts and guiding them through the customer journey
• Bachelor's degree (preferred)

Benefits

• Comprehensive benefits package, which includes medical, dental, and vision insurance
• 401(k) plan
• Unlimited PTO
• Opportunities for growth and advancement
• Full-time work that is hybrid remote

Company Overview