[Remote] Customer Success & Implementation Associate

Note: The job is a remote job and is open to candidates in USA. Pivotly is an early-stage, fast-growing company that builds AI-powered software to automate manual document and data work. They are seeking a Customer Success & Implementation Associate to manage customer onboarding and ensure satisfaction, acting as a liaison between customers and internal teams.

Responsibilities

• Own customer onboarding end to end — coordinate the steps, chase the details, keep everything moving
• Serve as the primary point of contact for a set of customers: answer questions, solve problems, keep them informed
• Keep implementation projects organized — timelines, checklists, status updates, nothing slipping through the cracks
• Partner with engineering to get customer deployments configured and delivered
• Catch when a customer is stuck or unhappy and step in early
• Help build the playbooks and processes for how we onboard and support customers as we scale

Skills

• Bright, curious, and a fast learner — comfortable picking up software and technical concepts
• Highly organized — you track the details, hit your follow-ups, and keep things from slipping
• A clear, warm communicator in writing and on calls
• Comfortable with ambiguity and shifting priorities in a startup environment
• Motivated by helping customers succeed
• Recent grad or early-career — we care how you think and show up, not years of experience
• Exposure to startups, SaaS, construction, or operations
• Experience juggling projects, events, or teams — in a job, a club, or a campus role
• Familiarity with spreadsheets, project trackers, or CRMs

Company Overview