[Remote] Customer Success Engineer

Note: The job is a remote job and is open to candidates in USA. Skyflow is a data privacy vault company focused on simplifying the protection and governance of sensitive customer data. They are seeking a Customer Success Engineer to lead technical consultations and support for customers, ensuring effective onboarding and providing technical guidance to enhance customer value.

Responsibilities

• Gain deep technical understanding of Skyflow’s product and integration capabilities to engage with stakeholders in customer organizations
• Write basic code samples for Customers to reference during implementation
• Steward customers through the technical onboarding process
• Initial Technical Support Point of Contact for customers during and after implementation
• Consistently achieve successful results, even under tough circumstances
• Show adaptability when faced with gaining support from varying audiences
• Leverage AI tools and automation to streamline onboarding, documentation, troubleshooting, and support workflows, enabling scalable customer success operations
• Identify and implement AI-driven opportunities to reduce manual effort, accelerate time-to-value, and enhance proactive customer insights and engagement

Skills

• 5+ years of technical experience working on SaaS technology platforms
• 3+ years of experience in customer-facing roles
• Customer and Continuous Improvement Passion
• Ability to effectively communicate complex technical concepts (Written and Verbal)
• Working experience with cloud technologies (Amazon Web Services, Google Cloud Platform, and/or Microsoft Azure)
• Experience with API centric development technologies (OAS, GraphQL, REST, micro-services patterns and concepts)
• Experience with both Client-side and Server-Side SDKs
• Experience with Data Architectures (Databases, NoSQL data stores, ETL, Integration, etc.)
• Application-level security experience (AuthN, AuthZ, Key Management, PBAC, ABAC, RBAC)
• Experience in ideating solutions and working with technology partners
• Experience working with end-users and an ability to articulate their challenges
• An ability to execute efficiently in an ambiguous environment
• Experience leveraging AI tools and AI-assisted development platforms (e.g., copilots, LLMs, workflow automation tools) to accelerate implementation, improve troubleshooting, and deliver customer value faster
• Familiarity with integrating AI-driven analytics or automation into customer-facing workflows to improve scalability, insight generation, and operational efficiency

Benefits

• Work from home expense (U.S., Canada, and Australia)
• Excellent Health, Dental, and Vision Insurance Options (Varies by Country)
• Vanguard 401k
• Flexible Paid Time Off (Unlimited)
• Generous Equity

Company Overview