[Remote] Customer Success - Customer Ambassador (SaaS)
Note: The job is a remote job and is open to candidates in USA. Nirvana Systems is the creator of OmniFunds, an algorithmic trading platform designed to empower traders with cutting-edge tools and technology. They are seeking a Customer Ambassador to focus on post-sale customer care and service triage, guiding new customers through the onboarding process and ensuring they have a smooth start with the platform.
Responsibilities
- Guide new customers through the onboarding process, ensuring they understand how to navigate and utilize the OmniFunds platform using live sessions and recorded webinars
- Monitor customer progress during the onboarding process and proactively reach out to check on their success and offer assistance if needed
- Provide personalized support via email, chat, and phone to answer any questions or resolve issues
- Create and deliver helpful resources, including tutorials and guides, to ensure customers have a smooth start with OmniFunds
- Maintain a positive, friendly, and approachable tone throughout all customer interactions
- Work closely with the customer support team to identify and address any common questions or pain points
- Collect and relay customer feedback to help improve the platform and customer experience
Skills
- A positive, can-do attitude with the ability to create rapport with customers
- Excellent communication skills, both written and verbal
- Strong problem-solving skills and the ability to explain technical concepts in a simple, easy-to-understand manner
- Previous experience in customer service, onboarding, or similar roles is a plus, especially in a SaaS or tech environment
- A passion for helping people and making their experience as enjoyable and seamless as possible
- Experience in the financial markets is a plus, but not required for the right candidate
Benefits
- Work remotely with a supportive and fun team
- Opportunity to make a real impact in helping customers succeed on our platform
- Competitive pay
Company Overview