[Remote] Customer Success Consultant (ERP)
Note: The job is a remote job and is open to candidates in USA. RF-SMART is a company dedicated to transforming customers and changing lives. They are seeking a Customer Success Consultant to deliver innovative warehouse management solutions using data collection software for NetSuite ERP, focusing on customer support, training, and operational optimization.
Responsibilities
- Create tailored warehouse data collection solutions using RF-SMART for the NetSuite ERP application, focusing on areas like receiving, inventory control, picking, and light production
- Be the go-to expert for customers, guiding them on best practices in warehouse setup, receiving, and shipping
- Lead training sessions and provide ongoing support, ensuring customers are confident and successful post-Go Live. Travel averages at 30%
- Manage your time effectively to meet billable targets, contributing to the success and profitability of the business
- Tackle customer issues head-on, whether through the NetSuite ERP or RF-SMART software, and find innovative solutions
- Communicate customer feedback and suggest enhancements to our development team, ensuring our product continually evolves
- Keep all customer interactions, project tasks, and communications organized and on track in a fast-paced environment
Skills
- A Bachelor's degree in a supply chain-related field or equivalent experience
- Typically looking for 2-7 years of experience
- Experience in warehouse operations or in depth knowledge with ERP systems, especially NetSuite, is a plus
- You're a clear communicator with excellent presentation skills, whether in person or through web demos
- Strategic and problem solving mindset: You are curious to understand the full picture or problem before jumping to conclusions and are open to uncovering other opportunities for training or helping the customer beyond the problem they come to you about
- Experience with AI platforms is desirable
Company Overview