[Remote] Customer Service Specialist - Outreach
Note: The job is a remote job and is open to candidates in USA. HealthMark Group is a dynamic organization recognized for its commitment to excellence and a collaborative work environment. The Customer Service Specialist - Outreach will ensure excellent customer service by assisting requestors with medical records and maintaining accurate communication within the company.
Responsibilities
- Monitor the company emails, faxes, and chat line as assigned
- Provide detailed information while assisting requestors with status of requests for medical records
- Field emails or faxes to the appropriate departments
- Ensure notes are accurate and detailed. All actions require a note in Med-Release
- Making sure we provide detailed information to clients, patients and requestors
- Have an overview of all HealthMark- Group departments’ roles and responsibilities
- Know the proper use and understanding of statuses
- Fax and/or email records securely to requestors when requested
- Assist requestors and patients on how to submit a request online or by fax
- Assist requestors on how to download medical records through Med-Release
- Meet daily goals of 100 emails resolved or 200 faxes depending on assigned inbox
Skills
- Excellent communication skills, strong analytical and problem-solving skills
- Type 35+ WPM
- Ability to multi-task, prioritize duties, and have strong time management skills
- Proficient computer skills with software applications such as Microsoft Office
- Maintain a positive, empathetic, and professional attitude toward customers always
- High school diploma or GED required
- Previous Medical Records Experience
- Knowledge of HIPAA preferred but not required
Benefits
- Medical, dental, and vision insurance
- 401k matching
- Remote opportunities
- Paid time off
- A paid volunteer day of your choice
Company Overview