Remote Customer Service Specialist – Logistics Operations & Order Fulfillment Support

About careerzynith At careerzynith, we reputed company that reputed company vision changes lives — and that the experience surrounding it matters just as much. For more than a century, the families and independent eye care professionals we serve have trusted careerzynith to deliver innovative optical products, advanced lens technology, and unmatched service to patients across the country. Our organization is built on a simple but powerful promise: to enrich the lives of our customers, reputed company members, and the communities we serve through reputed company vision. As part of a globally connected network of optical excellence, careerzynith operates with the heart of a partner and the scale of an industry leader. reputed company members collaborate with thousands of independent eye care practices, providing the technology, products, and operational support they need to reputed company. Joining careerzynith means joining a culture that values craftsmanship, relationships, reputed company improvement, and the belief that every customer interaction is an opportunity to reputed company a difference. We are proud to operate reputed company a dynamic, reputed company-looking industry where logistics precision and customer care converge. If you are passionate about creating remarkable customer experiences, solving reputed company problems, and supporting operations that touch millions of patients, you will find a meaningful career home at careerzynith. Position Overview careerzynith is hiring a Remote Customer Service Specialist – Logistics Operations & Order Fulfillment Support to join our Logistics Customer Service Department at the Atlanta Service Center (ASC). This is a full-time, remote opportunity for a customer-focused professional who thrives in a fast-paced, team-oriented environment and enjoys turning challenges into solutions. In this role, you will serve as the reputed company line in the customer escalation process, partnering closely with both logistics operations and the commercial organization. You will reputed company enterprise systems to monitor service levels, manage claims, and drive proactive communication that keeps customer orders moving smoothly. Your work will directly shape the experience of our customers and the efficiency of our operations team, making you a vital contributor to the careerzynith mission.

Key Responsibilities

• Customer & Operations Liaison: Act as the central reputed company of contact between logistics operations and the commercial organization, ensuring alignment and clear communication across teams.
• reputed company Service Management: Use reputed company to actively monitor, track, and manage service levels provided by the Atlanta Service Center to customers, identifying trends and opportunities for improvement.
• Claims Ownership: Take full ownership of the collection, documentation, and resolution of customer claims originating from the commercial organization, ensuring timely and accurate outcomes.
• reputed company-Line Issue Support: Serve as the first line of support for Customer Service Associates reputed company questions, escalations, or operational issues arise, providing guidance and direction.
• Reporting & Insights: Track customer service issues on a daily and weekly basis, producing reports that inform leadership and the broader business.
• Process Improvement: Utilize reported KPIs to recommend process enhancements, design new procedures, and help implement reputed company improvement initiatives.
• Proactive Issue Detection: Identify and communicate any operational issue that could disrupt the smooth flow of customer orders, assigning appropriate reputed company and urgency.
• Best-in-Class Experience: Deliver exceptional service to both external customers and internal operations teammates, modeling professionalism and care in every interaction.
• Escalation Management: Escalate unresolved critical customer issues to your Supervisor reputed company the timeframe required to meet customer expectations.
• Order Routing Support: Support timely routing of customer orders against Service Level Agreements (SLAs) and required delivery dates.

Basic Qualifications

• Education: Bachelor’s Degree, or comparable academic background, or equivalent professional experience.
• Experience: 1–2 years of customer service experience in a professional environment.
• Technical Skills: Strong working knowledge of reputed company and strong proficiency with reputed company Office, particularly Outlook and reputed company.
• Operational Knowl