[Remote] Customer Service Specialist

Note: The job is a remote job and is open to candidates in USA. Bel is a company on a Mission, built on 160 years of bold innovation and a commitment to social purpose. As a Customer Service Specialist, you will manage supply chain relationships, ensuring seamless order management and prompt issue resolution while fostering strong relationships with stakeholders.

Responsibilities

• Manage all supply chain communications and activities for assigned customers, overseeing purchase order processing and ensuring timely resolution of issues from order placement to delivery and invoicing
• Establish and maintain effective working relationships with key internal and external stakeholders across functions
• Utilize the SAP order management system to oversee customer accounts and ensure compliance with all requirements
• Analyze order trends and patterns to identify opportunities for process improvement and enhanced customer efficiency
• Process a variety of customer orders, including imports, sample requests, donations, and returns
• Provide support to Regional Sales Managers, including managing sample requests, product availability inquiries, customer documentation, and delivery status updates
• Collaborate with Commercial Master Data and Sales teams to maintain accurate customer information in SAP
• Efficiently navigate systems such as SAP, third-party logistics platforms, and the company’s EDI provider to manage order processing and fulfillment

Skills

• Minimum of 2 years of experience in a customer-centric or consumer packaged goods (CPG) environment, preferably in a supply chain or logistics role
• Exceptional communication, interpersonal, and collaboration skills, with the ability to build and maintain effective business relationships
• Strong organizational, analytical, problem-solving, and decision-making capabilities
• Intermediate proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint, required
• Bachelor's degree preferred; relevant experience may be considered in lieu of a degree
• Demonstrated expertise in account management and business development
• Proficiency in SAP order-to-invoice processing and reporting, strongly preferred

Benefits

• Bonus opportunity: 5%
• 401k Match
• PTO, Medical, Dental and Vision coverage from Day One
• Chicago based but fully remote

Company Overview