[Remote] Customer Service Representative - Remote
Note: The job is a remote job and is open to candidates in USA. Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem. This position assists incoming callers with requests and provides great customer service, ensuring compliance with HIPAA regulations and safeguarding patient privacy.
Responsibilities
- Assists incoming callers with the process of submitting a request for medical records
- Provide status updates regarding requests
- Route calls internally to different hospital departments as needed
- Responsible for Opening and Scanning Incoming Mail
- Other duties as assigned
Skills
- Minimum of 6 months prior inbound call center experience required
- Strong technical/computer skills
- General working knowledge of Microsoft Word & Excel
- Great communication skills
- Must be able to multi-task
- Must be able to type 50 wpm
- Must be able to use fax, copier, scanning machine
- Must be willing to learn new equipment and processes quickly
- Must be self-motivated, a team player and have proven customer satisfaction skills
- Understanding of HIPAA Privacy laws and compliance standards
- 1 year prior experience in a medical records department or like setting preferred
Company Overview