Remote Customer Service Representative | Innovative Answering Assistance | Handshake

Job description Job Title: Remote Customer Service Representative Company: Innovative Answering Assistance Location: Remote Deliver Meaningful Customer Experiences — From Home At Innovative Answering Assistance, we specialize in providing high-quality customer support for leading home service brands. We're currently hiring Customer Service Representatives to join our remote team and deliver exceptional service on behalf of multiple Neighborly-owned brands—a global leader in home services. If you're motivated, reliable, and energized by helping people, this is your chance to work in a fast-paced, supportive environment where your voice makes a difference. What You’ll Do: Handle 80+ inbound calls daily in a fast-paced, high-volume environment Use scripted communication to provide consistent, accurate, and friendly service Assess customer needs, resolve concerns, and schedule appointments efficiently Accurately enter data into our customer management systems Listen actively and communicate with empathy and professionalism What We’re Looking For: 2+ years of call center or customer-facing experience preferred, but not required Fluent English communication (spoken and written); bilingual Spanish-English candidates highly encouraged to apply Tech-savvy with basic knowledge of navigating single or multi-screen setups Excellent listening, verbal, and written communication skills Detail-oriented with accurate data entry and multitasking abilities Availability to work at least one weekend, day per week A quiet, interruption-free home office environment Hours of Operation: We are actively hiring for shifts between 7:00 AM – 11:00 PM Eastern Time. Scheduling flexibility, especially for evenings and weekends, is highly valued.