[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. CVS Health is committed to building a more connected and compassionate health experience. They are seeking a compassionate Customer Service Representative to assist customers with their benefits and claims, ensuring high levels of customer satisfaction through effective communication and problem-solving. The role involves actively listening to customer needs, resolving inquiries, and educating customers about available resources.

Responsibilities

• Actively listen and be an advocate for customers, understand their needs and provide guidance and support
• Resolve customer inquiries and issues efficiently while documenting all interactions
• Educate customers about available resources and assist them in navigating their options
• Anticipate customer needs and provide proactive solutions to enhance satisfaction
• Collaborate with team members and other departments to address service issues and improve outcomes
• Document all customer correspondence and maintain confidential records of patient information
• Follow policies, procedures, and the CVS/Aetna Code of Conduct

Skills

• 6+ months of customer service experience
• Basic computer skills
• Must live in Arizona, Colorado, Montana, New Mexico, Utah, Wyoming, Idaho, Oregon, Washington, or Nevada
• High-speed internet access with adherence to workplace model and potential telework agreements
• Willingness to work specific hours, with flexibility
• 1+ years of customer service experience in a contact center environment, which may include calls, chats or email correspondence depending on role
• 1+ years of claims, provider, dental, medical or other related healthcare experience
• Microsoft office experience preferred

Benefits

• $2,000 sign-on bonus after 9 months of service. Must remain continuously employed for a minimum 12 months.
• Comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.
• Medical, dental, and vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources, based on eligibility
• New colleague orientation to learn about our company and your role.
• Engaging and comprehensive training ranging from 4 to 18 weeks depending on the customers supported.
• A supportive and inclusive culture that will allow for continuous learning and growth.
• Ongoing coaching and mentoring support.
• Equipment and resources needed to complete assigned work.

Company Overview